1 of 1 Permanent Support Officer Jobs in Tadworth

About The Role Role: Security Operations Centre Officer Location: TCFM SOC (Tadworth, Surrey) Rota/hours: Saturdays & Sundays 07:00 until 19:00. Opportunities for overtime and mobile shifts are available. Key Responsibilities: Demonstrate the TCFM values at all times (Respect, Care, Initiative, and Expertise). Provide 24/7/365 response to incidents, accidents, and emergencies for … TCFM colleagues, customers, stakeholders, the public, and emergency services. Follow assignment instructions, risk assessments, and relevant customer policies consistently. Execute security processes efficiently to support operations, resolving issues in "One Touch". Build confidence with customers and colleagues through effective decision-making, communication, customer service, and professional standards. Resolve colleague and customer queries promptly, minimizing escalations and complaints. Plan … meet customer needs. Centralize administrative processes to improve operational efficiency (e.g., SIA/Uniform/Holiday/Pay queries). Utilize monitoring, analytics, and intelligence to identify risks and support decision-making. Provide regular reports (daily, weekly, monthly) internally and to customers to monitor security performance. Act as the SME for security systems, applications, and software. Collaborate with service More ❯