1 of 1 Permanent Contract Management Jobs in Taunton

This role is accountable for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and … ensuring SLA compliance and service continuity for a technology estate that is highly complex and includes significant proportion of legacy (technical debt). Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes. Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence. Manage vendor … in a reserved post? Sift/Shortlist Criteria: All applications are processed anonymously. You will be short-listed against the following criteria: Experience: Proven leadership experience in IT service management, operating at a senior level within a complex and technology driven organisation. Proven experience of turnaround performance and service delivery. Experience with service desk tools monitoring platforms and reporting More ❯