1 of 1 Permanent Performance Monitoring Jobs in Taunton

for delivering high-quality, customer-focused IT services across the UKHO including service desk operations, corporate IT services (1st and 2nd line), incident and problem management, change control, service performance monitoring, contract management and business relationship management. This role requires close engagement with the Executive Leadership Team, senior colleagues within the UKHO and key stakeholders within the Ministry … significant proportion of legacy (technical debt). Own and oversee incidents and problem management, departmental business continuity & resilience and change management processes. Design and deliver service improvement initiatives and performance reporting to enable data driven decisions to achieve service excellence. Manage vendor relationships and contracts for IT services. Collaborate with stakeholders to align IT services with business needs. Lead … build trust and lead at a senior level within a complex and technology driven organisation. Proven operational and service excellence leadership including IT service management. Proven experience of turnaround performance and service delivery and excellence. Experience with service desk tools monitoring platforms and reporting dashboards. ITL V4. Proven ability to see the bigger picture, make effective decisions and More ❯