1 of 1 Permanent Time Management Jobs in Taunton

office or travel to client sites as necessary. Primary Responsibilities: Point of Contact: Serve as the first point of contact for end users via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets/day). Service Requests: Handle service … Driver's License and proof of eligibility to work in the UK. Desirable: Further qualifications (A Level or BTEC) in IT or equivalent. Microsoft Certified Professional in Microsoft 365 management and administration. Experience: Essential: Experience in a customer service role; minimum of 1 year in a similar technical support position (3 years for Tier 2). Familiarity with service … an MSP environment and with client/server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills, with the ability to deliver high-quality customer service and meet client expectations. Product Knowledge: Essential: Proficiency in Microsoft 365, including Azure Active Directory More ❯