1 of 1 Permanent CRM Jobs in Tavistock

and customer communication protocols into daily operations. Lead on audit readiness and drive continuous refinement of compliance procedures. Commercial & Analytical Accountability Maintain senior oversight of data accuracy in our CRM and reporting tools to track renewals, support performance, and account health metrics. Present weekly reporting tools to track continuous improvement to COO. Present quarterly service performance and client trend reports … internally and with clients. Experience developing service metrics and KPIs (e.g. SLAs, CSAT, NPS, churn rate) and using these to manage performance and accountability across teams. Skilled in using CRM, service management, and reporting tools (e.g. Zoho or equivalent) to track performance, forecast renewals, and monitor client health. Knowledge of general data protection/GDPR compliance requirements in customer-facing More ❯