1 of 1 Permanent Performance Metrics Jobs in Tavistock

Friday, 9:00am - 5:00pm (37.5 hours per week) Job type: Full-time, Permanent Salary £55,000-£60,000 Package 24 days holiday per annum + Bank Holidays Annual performance-based bonus. Friendly, supportive, and collaborative team culture. Ongoing professional development opportunities. Sick pay Bereavement leave As Head of Customer Service , you will lead and shape Care Control Systems … shared KPIs. Collaborate with the COO and Senior Leadership Team to embed customer first thinking into business operations, influencing decision-making across departments. Drive continuous innovation through structured analytics, performance insights, and cross-functional collaboration, ensuring the service function evolves ahead of business growth. 2. Drive Exceptional Customer Outcomes and Satisfaction Improve NPS, CSAT, churn indicators and retention risk … management to enable scale and reduce operational complexity. Ensure SLA compliance, efficient escalation management, and strong collaboration between teams. Champion data-driven decision making, using analytics, customer insights, and performance metrics to guide improvements. Oversee escalation management and ensure resolution pathways are well defined and communicated internally. Work closely with Product and Operations to prioritise development roadmap opportunities More ❯