1 of 1 Permanent Project Delivery Jobs in Teddington

and social media management, serving a well-established portfolio of global clients. Role Overview: We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate … driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships. Key Responsibilities Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight. Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP. Manage, mentor … and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff. Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks. Champion quality assurance, innovation, and a culture of continuous improvement across the division. About You Proven experience in a senior operations or delivery role within a digital agency or More ❯