Service Operations Lead
- Hiring Organisation
- National Physical Laboratory
- Location
- Teddington, London, United Kingdom
- Employment Type
- Permanent
with NTC leadership, scientists, and engineers. Recruit and develop a high-performing team across science, IT, networks, and cyber. Establish and manage the Service Management Centre, ensuring KPIs and SLAs are met. Implement robust processes and tools for ITSM, ITIL, and cyber security. Play a key role in risk … management and technical design forums. About You To be successful in this role, you will have the following skills, experience, and qualifications: Essential: Proven leadership in mission-critical technical environments. Experience delivering complex engineering projects on time and to standard. Expertise in team building, recruitment, and operational planning. Strong ...