2 of 2 Permanent Management Information System Jobs in Telford

1st and 2nd line IT support to users based in Telford, ensuring local hardware, software, and systems function effectively while contributing to wider IT initiatives such as laptop refreshes, system upgrades, and the migration to Intune. The role will involve maintaining accurate asset records, troubleshooting incidents, and working collaboratively with colleagues across 14 UK offices to deliver consistent, high … Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the technology that … underpins them in a business environment. Ability to provide excellent customer support via a Service Management Framework. Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot, Intune More ❯

high-quality customer experience. What you will be doing Collaborate closely with the sales teams to proactively support products and projects, anticipating potential issues and escalating them to management and HQ technical teams as required. Take full ownership of technical issues, including their management, resolution and escalation. Accurately document and track all technical issues using central … information with the EMEA solutions team. Lead and manage customization projects through POC completion before transitioning ownership to the sales team. Manage and maintain the UK demo system and stock, ensuring timely fulfilment of demo requests. Provide on-site technical support for customers & partner activities, as needed. Work collaboratively with the Service teams to resolve technical project More ❯