3 of 3 Permanent Performance Metrics Jobs in Telford

providing oversight of testing environments, assurance activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary … driving continuous improvement and operational excellence.The role requires strong technical and operational understanding, including experience of API-based services, service monitoring and analytics platforms, performance reporting, incident management, service assurance and risk-based decision making. You will use data and insights to inform service improvements, support strategic planning ...

standards, governance and adoption models.Drive the adoption of modern integration approaches, including API-led, event-driven and hybrid architectures.Use customer insight, usage data and performance metrics to inform prioritisation and investment decisions.Champion a product-led approach, ensuring the platform delivers measurable value for users and the wider organisation.Build … hybrid integration approaches.• Proven ability to identify, prioritise and deliver customer value through platform-led products and services, using data, user insight and performance measures to inform decisions.• Strong stakeholder engagement and influencing skills, with experience building relationships and securing commitment across senior technical, operational and business audiences.Desirable Criteria ...

About the Role We are seeking an experienced Service Delivery Manager to lead the delivery of live operational services, ensuring high levels of service performance, customer satisfaction, and contractual compliance. This role is responsible for overseeing service operations, managing key stakeholder relationships, and driving continual service improvement across … maintain service excellence. Key Responsibilities Own the end-to-end delivery of operational services for assigned clients or business areas. Monitor and manage service performance against SLAs, KPIs, and operational targets. Lead service review meetings and governance forums with clients and key stakeholders. Ensure effective management of major incidents ...