1 of 1 Permanent Support Assistant Jobs in Telford

Technical Support Assistant Telford, (on site) 08:00 to 17:00 Circa £28,000 plus benefits Objective To provide comprehensive technical support to customers network across all stages of the sales cycle, from pre-sales engagement to post sales technical support. Duties Collaborate closely with the Sales … colleagues to proactively support products and projects, anticipating potential issues and escalating them to management Take full ownership of technical issues, including their management, resolution and escalation. Accurately document and track all technical issues using central systems (Salesforce/FTIE/ETO), ensuring timely updates and resolution tracking. Maintain ...