2 of 2 Permanent Customer Service Jobs in Tewkesbury

Technical Support Engineer to join our team and help us to realise our potential. Key responsibilities and result areas ·Working closely with technical teams to investigate and resolve complex customer queries ·Taking ownership of issues identified and working with Development team to ensure they're fully resolved and tested before deployment ·Working closely with the Services team to keep … updated about ongoing investigations so impacted customers can be kept well informed ·Where necessary, working with the Services team to communicate findings and recommendations to the impacted customer ·Ensuring outcomes of investigations and key findings are well documented ·Assisting and collaborating with different teams on various projects - both internal (to XQ) and production (related to XQ's services and … products) ·Working alongside the Services team to provide excellent customer service, and where necessary providing proactive help to customers who sign up for XQ's services ·Where necessary, providing internal IT support to XQ employees. As well as the list above, you will also be required to undertake other duties, training and/or hours of work as More ❯

keeping hardware fault-free, maintaining supplies and resolving issues in a timely manner Implementation of advised fixes in conjunction with off-site support Liaise with 3 rd party ICT service and software providers to address networking and hardware needs Travel to other depots as required in order to provide in-person support, coaching and guidance; setup of equipment and … improvements Possess excellent planning and organisation skills with an eye for detail Strong communicator with the ability to influence at all levels, developing sustainable internal & external relationships providing excellent customer service Trustworthy with a high work ethic, efficient, with high productivity Ability to analyse information More ❯