2 of 2 Permanent Problem Management Jobs in Tewkesbury

ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio teams … to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of … communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV More ❯

ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio teams … to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of … communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV More ❯