embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build and execution of resilience scenarios, working with subject matter experts across business units and central functions including Group Technology to validate response capabilities and identify improvement opportunities. Hold business and technology teams accountable carrying out their resilience responsibilities. Support the … business to identify and map Important and Key Business Services and review associated impact tolerances for approval by the relevant governance committees. Update the Operational Resilience Self-Assessment and take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major … Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and businesscontinuity requirements. Maintain awareness of emerging threats and operational resilience-related regulatory requirements to ensure compliance Experience and Skills Required: Experience in a governance-focused operational resilience or More ❯
remain operational, current, and accessible to end users. Hardware and software tasks : Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance. Businesscontinuity : Manage the organisation’s primary backup systems and data in accordance with the documented BusinessContinuity strategy to ensure consistent and reliable backup availability. Documentation More ❯
Bracknell, Berkshire, United Kingdom Hybrid / WFH Options
John Lewis Partnership
Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), BusinessContinuity (BC), Risk and Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In the Technology Shared … Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams are compliant with the above, providing subject matter expertise and intervening where required Drafting and ongoing management of assurance outcomes with third party suppliers … and contracts You will also have key input into decisions on DR/BC Testing, Risk Management, Audit, Business Capacity Planning - key business events and processes which feed into Operations (change management). You will work closely with the other Service Management areas and interface with the established Product & Platform teams to embed capability within areas. Essential skills More ❯
lead and oversee the delivery, performance, and continuous improvement of services within our data centre environment. This role acts as a key interface between technical operations, service partners, and business stakeholders—ensuring reliable, secure, and resilient data centre services including backup, storage, and recovery. Key Responsibilities: Service Ownership: Own and manage end-to-end service delivery for Data Centre … operations, including backup, storage, and disaster recovery. Operational Oversight: Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs. Recovery & Continuity: Maintain and test robust disaster recovery and backup procedures as part of businesscontinuity planning. Audit & Compliance: Act as the primary point of contact for internal and external audits, ensuring all service … optimisation. Continuous Improvement: Drive improvements in service delivery, identifying and resolving contentious or underperforming service areas. Stakeholder Engagement: Be the "face of" the data centre team to the wider business—translating technical service performance into meaningful business insight and outcomes. Service Transparency: Communicate clearly how services are delivered and managed, ensuring internal stakeholders have a clear understanding of More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
Primark Stores Limited
a subsidised cafeteria. Primark Perks - Discounts with some local partner businesses to our offices Why work with us? At Primark, we know how hard everyone works to achieve our business goals. Having a competitive salary and annual bonus scheme is our way of acknowledging this. We will also provide you with a progressive career path, because clear advancement is … key stakeholders are informed. Build strong relationships with both our internal senior stakeholders and key partner stakeholders to ensure a seamless software delivery capability across the Primark Technology and Business Domains. Operational accountability/responsibility for the software delivery capability, enabling multi-location and time-zone availability. Partner with Shared services as required and Drive SI & application vendors to … help develop appropriate tooling. Drive automation in all aspects of the SDLC. Develop a culture of awareness, accountability and compliance with regards to Security, GDPR, IT governance controls and Businesscontinuity/Disaster recovery. Orchestrate a culture of collaboration across the organisation to ensure scalability and long-term efficiency. Pro-actively seek relevant external insight, trends and innovations More ❯
to operations team (if any) Actively participate in Service Operations Meetings, Service Quality Review governance Provides leadership & direction to Delivery team in complex problems and creates innovative solutions Facilitates BusinessContinuity for the account during regional/location outages Team Management Responsible for Performance Appraisal for direct reports Support Delivery Head to manage team functions viz. resource selection … action plan to improve productivity, improvement areas Advice & coach team members to help them develop their skills and capabilities to best meet their career aspirations and current or future business needs Ensuring right and adequate rewards and recognition reaches to high performers in the team Focus on personal & professional development and appropriate training & certifications for team members Monitor & report … Acts as a trusted security advisor to the clients Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result Analyzing customer requirements, identifying business opportunities, providing guidance and support Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Ensure continuous communication & coordination with clients More ❯
improved performance and achieve targets Supplier Management Manage 3rd party suppliers to deliver agreed targets on a defined group of sites by creating an environment that drives success & secures business targets through reporting and management of key deliverables Develop vendor solutions to support new business including introducing new suppliers where required and matching existing capabilities to demand Risk … all risk, issues & dependencies, subsequently managing their mitigation and resolution or escalating those that cannot be solved Compliance & Security To support and contribute actively to health and safety, environmental, businesscontinuity and information security arrangements that meets our obligations to our customers. Experience & Skills Required • Proven experience in telecoms infrastructure rollout, ideally in mobile (macro/small cell …/structural design, and build requirements. • Experienced in managing third-party suppliers, contractors, and cross-functional teams. • Excellent stakeholder management and communication skills. • Strong planning & organisational ability in delivering business results • Intermediate skills in Excel and reporting tools • Experience in delivering both ‘business change’ and ‘technical infrastructure’ type projects that includes leading matrix and multi-disciplined teams including More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance businesscontinuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging … technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
ECS
and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance businesscontinuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging … technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including More ❯
architectural workflows (e.g., AutoCAD, Revit, BIM platforms) Lead and mentor a team of two skilled technical engineers, fostering a high-performance, collaborative culture Ensure network security, data backups, and businesscontinuity across on-prem and cloud environments Liaise with department heads to anticipate tech needs and improve operational efficiency Manage vendor relationships and procurement of IT hardware/ More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Technical Specialist Location: Flexible/Hybrid Working Attractive Salary + Benefits ERP & MES System Development, Epicor Kinetic Chapman Tate Associates are working in partnership with a market-leading manufacturing business that is continuing to invest in digital transformation and operational excellence. As part of their growth and innovation journey, we are recruiting for a skilled Epicor Technical Specialist to … support and enhance the ERP and MES systems that underpin core business operations. This is a fantastic opportunity to be part of a forward-thinking IT Business Systems team and play a pivotal role in delivering continuous system improvements using Epicor development tools. Key Responsibilities: Deliver system enhancements and new functionality across ERP and MES platforms using Epicor … tools. Collaborate with stakeholders across manufacturing, finance, and operations to gather and refine technical requirements. Design and develop BAQs, BPMs, Dashboards, and SSRS Reports to support business insight and operational reporting. Manage and prioritise development tasks using Azure DevOps, ensuring progress is aligned with Agile sprints. Investigate, troubleshoot, and resolve system issues to maintain business continuity. Support Epicor More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Clarify
brands and high-growth scale-ups accelerate their revenue and achieve sustainable growth. As we continue to scale, we're investing in the infrastructure and talent that power our business- and we’re looking for a hands-on, proactive Junior IT Managerto lead our day-to-day IT operations. Are you a Senior IT Technician looking for the next … shape IT training for employees. Monitor performance of all equipment, software, and services, ensuring reliability and compliance with KPIs. Act as a trusted escalation point for technical challenges impacting business continuity. Experience Proven experience within an IT Manager position or similar role Strong commercial awareness Proven ability to prioritise effectively and manage the expectations of both internal and external … stakeholders at all levels Excellent communication skills to all levels of the business and all technical abilities A proven track record delivering in a high-volume environment An excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed Technical experience Windows IT Infrastructure Microsoft 365 deployments (Teams, Sharepoint et al) On Premise Active More ❯
As a member of the Infrastructure Management Service Delivery Team, the Infrastructure Network Operations Engineer provides hands-on support to maintain healthy IT Services. The incumbent identifies and captures business needs and helps specify and implement IT solutions to meet those needs. Key Accountabilities/What You'll Achieve • Design, implement, and manage enterprise LAN, Hybrid WAN (MPLS + … Collaborate with other IT teams to deliver infrastructure projects and ensure compliance with security standards. • Maintain accurate network documentation and contribute to disaster recovery planning and testing to support business continuity. What will you gain from this role? • Deep technical expertise in managing enterprise LANs, Hybrid WANs (MPLS + SDWAN), and cloud networking (e.g., Azure vNet, ExpressRoute, VPN Gateway More ❯