Genesys Senior Business Analyst
slough, south east england, united kingdom
SRC Recruitment Ltd
and training documentation. Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR More ❯
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