4 of 4 Permanent Case Management Jobs in the Thames Valley

Wokingham Borough Council on a full time, permanent basis. In this role, you will lead the development and improvement of our Adult Social Care case management system, Mosaic, ensuring it is used effectively and supports staff and residents in the best possible way. Working closely with the Adult … Social Care Development and Insight Manager, you will enhance Mosaic's functionality, improve user experience, and strengthen the quality of management information required for statutory reporting and informed decision making. You will also play a key role in identifying opportunities to improve systems and business processes across Adult Social ...

certified Beacon CRM partner and also deliver selected Salesforce projects within the not-for-profit space. Their work supports organisations with fundraising, case management, volunteering and impact reporting systems. Helping charities operate more effectively and focus on delivering real social impact. This is not a traditional internal ...

important role which combines high quality General Data Protection Regulation (GDPR) advice and collegiate support, policy and practice development and hands-on case management, such as undertaking Subject Access Requests (SARs). You will directly support staff, including training and response to queries and proactive advice and support … opportunity for varied work, especially for someone who enjoys the full breadth and depth of data protection work. Although there is no direct line management responsibility, the role requires working well in a team, supporting others with confidence in your personal decision-making. Whilst the role involves managing autonomously ...

this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults … preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting & Data Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity ...