10 of 10 Permanent Case Management Jobs in the Thames Valley

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

other systems, while enabling internal teams to use CRM tools effectively. This is a hands-on role requiring both strategic oversight and technical execution. KEY RESPONSIBILITIES CRM Development & System Management Lead the configuration, customisation, and continuous improvement of Microsoft Dynamics 365 CRM. Collaborate with internal stakeholders to gather requirements and translate them into CRM functionality. Work alongside I.S. team … to manage user roles, permissions, workflows, and automation to support business processes. Data Management & Governance Ensure data quality, consistency, and compliance with GDPR and internal policies. Develop and maintain data models, segmentation frameworks, and reporting dashboards. Oversee data imports, deduplication, and cleansing routines. Integrations & Technical Oversight Manage integrations between Dynamics 365 and other platforms (e.g., event management, finance … volunteer management). Work with third-party vendors and internal IT to ensure secure and reliable data flows. Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey mapping. Contribute to strategic planning by identifying opportunities for CRM-driven improvements. More ❯

other systems, while enabling internal teams to use CRM tools effectively. This is a hands-on role requiring both strategic oversight and technical execution. KEY RESPONSIBILITIES CRM Development & System Management Lead the configuration, customisation, and continuous improvement of Microsoft Dynamics 365 CRM. Collaborate with internal stakeholders to gather requirements and translate them into CRM functionality. Work alongside I.S. team … to manage user roles, permissions, workflows, and automation to support business processes. Data Management & Governance Ensure data quality, consistency, and compliance with GDPR and internal policies. Develop and maintain data models, segmentation frameworks, and reporting dashboards. Oversee data imports, deduplication, and cleansing routines. Integrations & Technical Oversight Manage integrations between Dynamics 365 and other platforms (e.g., event management, finance … volunteer management). Work with third-party vendors and internal IT to ensure secure and reliable data flows. Support API development and middleware solutions where needed. Strategic Insight & Reporting Provide actionable insights through CRM analytics and reporting. Support the development of engagement scoring models and supporter journey mapping. Contribute to strategic planning by identifying opportunities for CRM-driven improvements. More ❯

ALM Practical skills Cisco Switch/Router console commands Handling Fibre optic cables Understanding of Data Centre operating Setup network test equipment for RFC 2544 testing Network and Service Management tool set (e.g StableNet) Interpret Network infrastructure design from HLD/LLD ALM Test case management, Defect Management, Reporting Overview Test Analyst Role has to be More ❯

Configuration, Customization, standard workflows, dashboards, forms, and views is a must. A detailed knowledge and understanding of all CE functional areas including Sales, Marketing, Customer Service and Contact/Case Management. Knowledge and experience of Azure Dev Ops. Adept at leading requirement gathering workshops. Excellent presentation and demonstration skills. Business process mapping, modelling and documentation knowledge. Good understanding of More ❯

position is suited to an already successful consultant who wants to be part of a company that is leading the way with its innovative technology within the Enterprise Content Management, AI and Adaptive Case Management collaborative arena. As an International IT Consultant within our professional services team based in Kingsclere, Newbury, your main focus will be to … requirements and environment -Design end-to-end solutions to meet the customer needs using Papyrus platform products -Presentation of the Papyrus system to technical and managerial audiences -Perform project management duties Your profile: -Minimum 5 years of IT software project-based experience, working in IT organisations -Experience of Cloud, UNIX, Windows environments -Good knowledge of an object orientated programming More ❯

to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery … supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case benefits through effective change delivery, ensuring improvements are measured across operational and customer engagement KPIs. Lead change adoption activities, including stakeholder engagement, training, communications, and post-implementation support for … operational and customer-facing teams are fully prepared to adopt and embed new processes and technology solutions. Key Skills & Experience Experience delivering Oracle OFS projects or equivalent field service management systems. Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes. Strong understanding of field More ❯

Microsoft Dynamics 365 Manage CRM architecture, permissions, workflows, and business automation Oversee data governance, quality control, and GDPR compliance Drive the integration of CRM with finance, events, and volunteer management systems Deliver training and user documentation to support organisation-wide adoption Support the development of engagement models and journey mapping using CRM data Provide actionable insights through custom reporting … Skills & Qualifications Essential Proven experience managing and developing Microsoft Dynamics 365 CRM Strong understanding of CRM architecture, integrations, and business automation Experience with data governance , GDPR compliance, and consent management Skilled in translating business needs into CRM functionality Confident communicator with experience in training and stakeholder engagement Desirable Experience in the charity or non-profit sector Knowledge of Power … Platform , Customer Insights , or Dynamics 365 Marketing Familiarity with case management, supporter engagement, or fundraising systems Benefits 10% employer pension contribution (with 5% employee contribution) Life assurance from day one Access to Employee Assistance Programme Flexible hybrid working (3 days per week in office) A meaningful role with real impact in a national organisation supporting vital communities More ❯

initial setup of their payment systems and providing ongoing support to ensure smooth operation. Our client provides specialist software, services and support to deliver fully integrated trading and business management solutions. With a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. As a HR Business Partner you will have global reach … and efficient implementation of payment services. Provide Ongoing Support : Offer technical assistance to customers regarding payment processing and device issues, ensuring that all queries are resolved promptly and professionally. Case Management : Prioritize and manage support cases using the a ticketing system, ensuring accurate tracking and timely resolution. Problem Resolution : Investigate and resolve technical issues related to payment processing More ❯