1 to 25 of 49 Permanent Customer Engagement Jobs in the Thames Valley

where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Senior Customer Success Manager (CSM), you will support a pool of SMB and Mid Market customer accounts and act as an ambassador of UKG's customer experience. You will … develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system … administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities Relationship Management: Support a pool of SMB and Mid Market customer accounts across the UKG product suite. Proactively engages with pool of customers, conducts detailed reviews of new features, and addresses more complex churn risks. Customer More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing native iOS & Android app. The focus … execution of A/B and MVT optimise product performance. Collaborate with the Data team on app analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify customer pain points. Work closely with your Technical Product More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

Account Manager/Customer Success (German Speaking) Hybrid - Maidenhead, 3 days onsite £65,000 - £70,000 Are you fluent in German and looking to take the next step in your career within Account Management and Customer Success? This is a fantastic opportunity to join a modern, innovative technology company that delivers cutting-edge solutions to an exciting global … working in a sector that's undergoing rapid digital transformation, offering you long-term career growth and progression. What you'll be doing: Managing and growing relationships with key customer accounts in Germany. Acting as the main point of contact for customer queries, escalations, and solution delivery. Driving customer engagement by introducing new products and ensuring … successful adoption. Identifying new opportunities within existing accounts and collaborating with sales teams on growth initiatives. Leading account reviews, managing contracts, and ensuring customer satisfaction. What we're looking for: Fluent German speaker - essential, as you'll be managing German customer relationships. Strong background in Account Management/Customer Success , ideally within software, SaaS, or IT solutions. More ❯

and wealth management. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on three key platforms: 1) Mobile Platform 2) Dynamic Experience Platform 3) Security Platform. … experiences and directly contributes to the effective and efficient delivery of change globally for WPB. This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs Global WPB businesses. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams … develop the HSBC Mobile App of the future with an ambition to deliver a best-in-class experience. There are five clear goals to 1) Drive Deeper, more relevant customer engagement 2) Grow Bank Revenue 3) Standardise global mobile experience 4) Build Modern technology and data architecture 5) Maximise the power of data/insight and personalisation. In More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

serve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, integration, and in-life support. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence in the UK and Europe. Responsibilities of this role are listed below: Act as the primary point of contact for post-sales … customer engagement. Build and nurture long-term relationships through onboarding, order fulfillment, demonstrations, integration, and ongoing support. Champion customer needs and issues across internal teams, ensuring alignment and resolution. Lead on-site fault analysis and troubleshooting of ALL.SPACE antennas. Carry out in-field release updates and routine maintenance. Collect and analyze field failures and abnormalities and provide feedback … to the development team. Proactively manage customer expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and More ❯

serve as the primary post-sales interface and trusted advocate for ALLSPACE customers, ensuring seamless onboarding, integration, and in-life support. This role leads from the front, proactively managing customer relationships, minimizing escalations, and driving service excellence in the UK and Europe. Responsibilities of this role are listed below: Act as the primary point of contact for post-sales … customer engagement. Build and nurture long-term relationships through onboarding, order fulfillment, demonstrations, integration, and ongoing support. Champion customer needs and issues across internal teams, ensuring alignment and resolution. Lead on-site fault analysis and troubleshooting of ALL.SPACE antennas. Carry out in-field release updates and routine maintenance. Collect and analyze field failures and abnormalities and provide feedback … to the development team. Proactively manage customer expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support and … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The … ensuring proper sign-off procedures. Coordinate with customers to manage and ensure smooth execution of service visits. Ensure Engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated and respond to inquiries More ❯

Operations Customer Service Administrator £25,000 - £28,000 per annum Reading Permanent, Full-Time or Part-Time (Part-time needs to be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support … operate a thriving Ecommerce store , which you will be managing as part of this role. The Role The role focuses around ensuring seamless technical support services and maintaining strong customer relationships with Service Contracts and Projects. The candidate is responsible for managing service callouts, coordinating technical visits, purchasing and administration on projects alongside the Project Manager (PM). The … ensuring proper sign-off procedures. Coordinate with customers to manage and ensure smooth execution of service visits. Ensure Engineers have all necessary resources and support for on-site visits. Customer Engagement: Conduct quality check phone calls with customers post-service visit to ensure satisfaction and address any concerns. Keep the service email inbox updated and respond to inquiries More ❯

on all planning of revenue and supply forecast Evaluate potential of new assets, developing a recommendation analysis and report In collaboration with brand teams, inform and support the omnichannel customer engagement plan Support brand teams with their digital marketing strategy Lead on SFE with sales managers and BUD. Optimising use of OCE and effective use of Tableau reports … Experience in the pharmaceutical or dermo-cosmetic industries within multinational companies, with a preference for those who have experience in both sectors Demonstratable knowledge of the external market and customer environment and the UK pharmaceutical industry/Consumer market Good knowledge of marketing, business and compliance processes, incl. ABPI Code of Practice Highly numerate and analytic skills with strong More ❯

a global team of Commercial Analytics specialists. Translate strategic priorities into analytics projects that generate actionable insights. Design and deliver global dashboards and reports to monitor sales performance and customer engagement. Oversee the deployment of a new Commission Management tool and ensure scalable, auditable bonus logic setup. Define and implement global data governance policies and reporting standards. Resolve complex More ❯

thrives at the intersection of visual storytelling, brand design, and UX . You will be embedded in a cross-functional sprint team, collaborating with product managers, engineers, marketers, and customer experience managers to create beautiful, user-focused content that drives customer engagement, adoption, and success. Key Responsibilities: Design and deliver high-impact, customer-facing content that … combines strong writing, layout, and visual communication Create engaging content across all stages of the customer journey, including: Onboarding flows, user guides, and visual tutorials In-app messaging, tooltips, and feature announcements Email nurture campaigns and lifecycle communications Customer stories, testimonials, and advocacy materials (infographics, social cards, PDFs) Event and webinar assets, including landing pages, promo banners, and … or complex product information into simple, visually engaging formats Use design and prototyping tools such as Figma, Canva, Illustrator, and Webflow to create content experiences Refine content based on customer data, feedback, and testing results Requirements: 3–5 years’ experience as a content designer, visual designer, or marketing designer, ideally in SaaS or tech Strong writing skills combined with More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a team of analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the role: As a Senior Fraud Data Analyst , you’ll use global data … and On-Demand Services. These tools will allow you to attain a unique perspective of the Internet and every persona connected to it. You’ll be continually collaborating with customer-facing account teams, external business leaders and risk managers to shape world-class fraud solutions. The comprehensive solutions that you build will go head-to-head against some of More ❯

Technology Employment Type: Full-Time About the Company We are a high-growth B2B SaaS company headquartered in London, delivering enterprise-grade solutions that help businesses streamline operations, improve customer engagement, and scale efficiently. Our platform is trusted by global clients across industries, and we’re backed by leading investors who believe in our mission to transform how … to support rapid growth. Key Responsibilities Business Operations Design and implement scalable operational frameworks across departments Lead strategic planning, OKR development, and performance tracking Partner with Finance, Sales, and Customer Success to improve cross-functional workflows Drive process automation and systems integration to enhance efficiency Oversee vendor management, procurement, and compliance initiatives Engineering Leadership Collaborate with the CTO and … development of engineering talent Requirements Proven experience in a senior operations or engineering leadership role within a B2B SaaS environment Strong understanding of SaaS business models, metrics, and enterprise customer needs Demonstrated ability to lead cross-functional teams and drive strategic initiatives Technical background with experience managing software development teams Excellent analytical, organizational, and communication skills Experience with business More ❯

monetisation strategy across DTT, OTT, and Audio landscapes . You will play a pivotal role in shaping how Arqiva delivers value to the market, drives revenue growth, and strengthens customer engagement. Key Responsibilities: Define and Drive Strategy: Develop and articulate a clear, compelling monetisation product strategy for Arqiva, aligned to market trends and business objectives across DTT, OTT, and … Audio. Market Advocacy: Act as the voice of the market, identifying opportunities and challenges in the media and broadcast space to inform product decisions. Customer Engagement: Build and maintain strong customer relationships to capture insights, validate concepts, and support the development of new business opportunities. Product Innovation: Lead the design, development, and enhancement of products and capabilities More ❯

implementations in over 50 countries. Description: The Solution Architect is responsible for the overall solution design based on the business, functional and technical requirements coming from an enterprise-scale customer within the Fashion & Lifestyle industry. The solutions must satisfy business problems and meet the customer organization’s objectives, goals and budget. He/she should possess a deep … knowledge of the industry and all related processes and possess the capability of articulating the business and technical requirements of the customer in a way that all stakeholders can understand. The Solution Architect provides technology direction from Industry specific or new offering perspectives to the customer and internal teams Essential Functions: Work on multiple projects simultaneously or one … large-scale project . Take overall responsibility for the proposed solution by working with the Project Leads to design each aspect of the solution. Engage with the customer by: Providing industry specific solutions and best practices knowledge to customers. Ensuring that solutions, implementation and other relevant methodologies and tools are deployed efficiently in customer strategic workshops and deliveries More ❯

technical streams. Collaborate closely with business stakeholders (Marketing Effectiveness & Solutions Insights). Coordinate with our in-house data architect and technical delivery teams (data lake, Databricks, integrations). Manage engagement with our Salesforce Data Cloud implementation partner. Ensure end-to-end design integrity and cross-team alignment. Drive detailed planning down to the user story level. Report progress, risks … technical teams. This is a high-profile program at the heart of their marketing technology strategy. You’ll be shaping the future of how they use data to drive customer engagement, working with cutting-edge platforms and collaborating with senior business and technical stakeholders. More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor initiatives and … stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and long … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯