18 of 18 Permanent Customer Engagement Jobs in the Thames Valley

Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North … more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross ...

customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans, and visible improvement. … customer relationship end-to-end—bringing together subject matter experts across Operational Services to provide a single, trusted view of performance, risks, improvements, and escalations. Your focus is simple but powerful: drive value for customers and their end users. Why this role matters This role defines how MBNL ...

Customer Marketing Executive Manchester, Leeds or Slough (Hybrid) Competitive + Bonus Permanent full time About the job IRIS Education is part of IRIS Software Group, one of the UK's largest privately held software companies. Our Education division serves over 12,000 schools and trusts globally, providing finance … including iSAMS , Every, IRIS Financials, and ParentMail . We're growing fast, and we're building the team to match. The role As a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bringour advocacy and customer ...

Purpose: As a Customer Success Manager you’ll play a pivotal role in driving customer engagement, satisfaction, and product adoption. You will work cross-functionally with Account Management, Support, and Professional Services teams to ensure our customers are achieving their desired outcomes. This role serves … Accountabilities/BAU Objectives: Serve as the primary point of contact for a defined portfolio of customers, ensuring consistent and high-quality engagement. Monitor customer health, product adoption, and engagement metrics to proactively identify risks and growth opportunities. Act as the voice of the customer internally, providing ...

+ benefits Location: Slough (Hybrid – 2 days per week on site) We are recruiting a senior MES implementation professional to take full ownership of customer delivery and lead complex Manufacturing Execution System (MES) implementations end to end. This role is delivery and leadership led, not purely technical. … will own the delivery of MES implementations from kick‑off through go‑live and stabilisation. You will define how implementations are run, lead customer engagement, and ensure projects are delivered with strong structure, clarity, and accountability. While technical understanding remains important, this role is measured by ownership, leadership ...

brands including iSAMS, Every, IRIS Financials, and ParentMail. We're growing fast, and we're building the team to match. The role As a Customer Marketing Executive, you will be at the heart of our customer marketing team, delivering day-to-day activities that bring our advocacy … customer marketing programme to life. From managing advocate relationships and coordinating customer content to running email campaigns and supporting the growth of our thought leader community, this role sits at the centre of the programme's operational delivery. This is a newly created role within a growing team ...

your future can truly take shape. Role Profile To design and support the delivery of scalable, user-centred solutions on the Microsoft Dynamics 365 Customer Engagement (CE) platform, aligned to ICAEW's strategic goals. This role plays a critical part in enabling efficient and effective member, customer, and stakeholder engagement through CRM capabilities that are secure, integrated, and future-ready. Responsibilities include:* Design Dynamics CE solutions that are extensible, modular, and aligned with best practices in configuration-over-customisation. * Ensure solutions are user-centric, maintainable, and built to meet ICAEW's business process needs across ...

day... UX & Product Design -Defining the end-to-end user experience and visual interface of the Dreams website across multiple devices contributing to improved customer engagement and increased conversion rates. Leading UX activities including wireframing, prototyping, information architecture, and user flows. Using qualitative and quantitative user research … Best Practice Exploring emerging trends, technologies, and best practices across digital design to evolve the Dreams brand experience contributing to continuous improvement of the customer journey and brand perception. Applying knowledge of web technologies, SEO principles, and analytics tools to optimise user journeys enabling better page performance, faster load ...

multitude of directions. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part … next generation of Search. Reporting to the Manager of Enterprise Agentic Search, you will help execute and scale initiatives that enhance discoverability, performance, and customer engagement across AI-driven, agentic, and traditional search ecosystems. This role is ideal for someone who is highly analytical, execution-focused, and eager ...

Join Ivanti and accelerate your career! Ivanti is seeking a highly skilled customer‐facing Sales Engineer to support growth across the UK & Ireland region. This role is ideal for a technically strong, customer‐centric pre‐sales professional with expertise in Endpoint Security & Exposure Management, Vulnerability & Patch Management … . Experience with Ivanti Neurons, Ivanti Security & UEM products, and Microsoft Intune is highly desirable. Why this role matters The ideal candidate excels in customer engagement, storytelling, and value demonstration—capable of translating complex technical capabilities into clear business value. This position reports to the Regional Sales Engineering ...

deliverables for quality and compliance Manage change requests and scope control Risk & Issue Management Identify potential risks early Develop mitigation strategies Resolve delivery blockers Customer Engagement 🔹 Required Skills & Experience Strong knowledge of the Pega Platform (case management, workflows, decisioning) Experience with Agile or Scrum methodologies … Background in IT delivery or consulting Experience managing large-scale enterprise implementations 🔹 Typical KPIs/Success Metrics On-time project delivery Budget adherence Customer/stakeholder satisfaction Defect rates and quality benchmarks Why Join Us? We’re a purpose‐driven organisation committed to creating positive impact and championing inclusion. ...

role for someone who loves digging into data, spotting trends, and helping teams make smarter decisions. You will monitor performance, analyse user behaviour, build customer segments, and identify commercial and behavioural trends, providing clear, actionable insight for stakeholders across the business. This is a brand-new role, ideal … performance daily/weekly to identify issues, anomalies, and opportunities. Analyse user behaviour, journeys, funnels, and on-site interaction patterns. Identify what's driving customer engagement and conversion across different markets. Deep dive into ecommerce and web data to understand performance and help prioritise improvements. Explore data ...

industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth. Reporting directly to the Digital Communications Manager EMEA, the successful applicant will … experienced Salesforce Marketing Cloud CRM expert looking to drive customer engagement through BAU and lifecycle campaign activity. This role will have a particular focus on technical aspects such as triggers, automation, and personalisation. The role is based in Maidenhead, working from home 2 days per week. European travel ...

marketing solutions to technology businesses. With a long-standing reputation and strong industry partnerships, they support global clients through innovative campaigns and high-quality customer engagement strategies. Trainee Sales Development Representative (SDR) Banbury (Hybrid, Full-Time) An exciting opportunity has arisen for a motivated and ambitious Sales Development … technology clients, ensuring alignment with campaign objectives Maintain accurate and up-to-date records within CRM systems Produce clear reports on qualified leads and customer interactions Register and engage contacts for industry events and campaigns Build and manage prospect databases to support lead generation activity Attend training sessions ...

step up from a role that is heavily demo-focused, into one where you can take greater ownership of solution design and customer engagement. A strong understanding of APIs, SaaS architectures or system integrations will be beneficial, alongside experience working with technical stakeholders. Exposure to regulatory environments, financial services ...

networking and surveillance product sets Develop and execute comprehensive sales and marketing plans in line with company objectives Manage distribution stock levels to maximise customer availability across the full range of networking and security products Proactively engage with the existing partner base to identify new customers and support partner … region, including occasional overnight stays where necessary Manage the security reseller/wholesale business, working with distribution partners to identify and activate new customer opportunities About you We are looking for someone with strong experience selling security and surveillance hardware products, who knows this market inside out. You will ...

delivering £60m worth of support over the next three years. The Role: The Head of Marketing is responsible for developing and executing Nominet’s customer marketing strategy to drive awareness, customer acquisition, retention and revenue growth for the registry business. This role ensures our domain, registry … aligned with organisational goals. You’ll lead a small high-performing team, oversee the full marketing mix, and work closely with Commercial, Product, Customer Success and Corporate Affairs teams. What You'll Be Doing: Develop and deliver a comprehensive marketing strategy aligned to business objectives, growth targets, and Nominet ...