1 to 25 of 58 Permanent Customer Experience Jobs in the Thames Valley

user-focused designer with a passion for crafting engaging digital experiences? Do you thrive working on projects in Graphic Design, UI Design, UX/CX Strategy and Website Design? We are seeking a talented individual with skills in Customer & User Experience to join our clients growing Digital Team. … journey maps, user flows, wireframes and prototypes. Excellent skills in Graphic Design. Proven experience in UI Design, UX, Customer Experience (CX) or Digital Experience Design. Strong knowledge of user research methodologies and usability testing. Ability to translate customer insights into practical design solutions. Experience ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user … centred solutions? We're looking for a talented Digital Designer with a strong understanding of User Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey ...

This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software & Data Division. About Defaqto We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain … unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more. Kickstart your career in Customer Success with a leading fintech brand. Role Overview This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping ...

This is a pivotal role where you’ll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM. You will also be responsible for designing and recommending compelling and enjoyable experiences through … better understand the needs of our memberships and prospective members (both Individual and Corporate). APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred ...

Chief People Officer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Chief People Officer (CPO) to join our team at our head office … telecommunications sector would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award ...

application of cloud-based technologies. You will act as their most Trusted Advisor. For that reason, you MUST have at least 5 years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience … basis to understand their business goals, challenges, and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, CX, Customer Success, and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives, and performance goals are achieved. The measure of success ...

operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing … service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex ...

onsite Duration: 6Months+ Rate: 500GBP/Day Inside IR35 About the Role We are seeking an experienced Technical Business Analyst to join a major customer transformation programme. The successful candidate will bridge the gap between business and technology teams, helping to modernise customer service capabilities through AI, digital … Architects, and cross-functional delivery squads to analyse the existing application landscape, identify opportunities for technical re-use, and support the delivery of innovative customer journeys. Key Responsibilities Analyze the existing technical landscape, particularly IVR and customer service applications. Assess opportunities to re-use or enhance existing solutions ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

will be supporting customers using Point of Rental software. The primary role of the Tier 2 Support Tech is to deliver an awesome experience to our customers. A qualified Technician thrives on going above and beyond on every interaction and will be the primary voice … analytical skills. Technical Support: Provide support for software applications, including installation, configuration, and upgrades. Address bugs, performance issues, and user inquiries. Respond to customer requests for assistance. Use knowledge and skills to address customers needs and resolve basic problems within existing specifications and defined standards Provide an exceptional customer ...

guides, learner resources, workbooks and supporting documentation. Evaluate learning effectiveness using feedback, assessment data and business performance measures. ARE YOU OUR PERFECT PARTNER? Previous experience within a Learning & Development, Training or People Development role. Experience within the B2B IT Channel advantageous but not necessary. Experience designing … delivering engaging learning programmes. Strong facilitation and presentation skills across both virtual and classroom environments. Experience creating digital learning content and blended learning solutions. Understanding of adult learning principles, learning styles and instructional design methodologies. Strong Microsoft Office skills, particularly PowerPoint, Teams and Excel. Experience managing or administering ...

Senior Key Account Manager. Key Account Manager, Account Manager, Customer Account Manager, Client Manager. An experience Account Manager who thrives on building long-term partnerships and delivering real commercial value for clients. Working for a market-leading technology provider that supplier digital and hardware solutions across the Hospitality … sector. Helping some of the UKs best-known hospitality brands improve customer experience, speed of service and sales performance. QSR, EPOS, Digital Signage, Cashless payment systems or exposure to similar technology will be beneficial. Role created due to growth, excellent long-term prospects within the business ...

together to deliver meaningful outcomes at pace. We're scaling automation and AI from proof-of-concept into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that underpin everything from energy trading and risk to field operations … enhancements. This is a high-impact role where you'll partner with Product, Engineering and Delivery teams to design smart, scalable solutions that elevate customer experience, boost performance and simplify our tech estate. You'll bring big-picture thinking, make commercially savvy decisions, and help build a culture ...

help turn ideas into valuable digital products that improve services for our customers and patients. You'll: Develop a deep understanding of healthcare pathways, customer needs and operational workflows Identify opportunities where digital products can improve services, reduce manual processes and create better outcomes Support the Product Manager … shaping and maintaining the product roadmap based on evidence, customer value and business priorities Work collaboratively with Engineering teams to deliver iterative improvements and continuous value Help define product success by focusing on measurable outcomes rather than simply delivering features Build strong relationships with operational teams, customers and internal ...

interested in individuals who have operated within complex operational environments and who understand how technology can improve inventory management, warehousing, fulfilment, field service operations, customer experience and business performance. Essential Experience: Proven leadership experience as an IT Director, Head of IT, Group IT Manager or similar … senior technology leader in a distribution and logistics environment. Strong NetSuite experience, including implementation, optimisation, governance, integration or ongoing ownership of a NetSuite ecosystem. Experience improving ERP performance, reporting, workflows and operational processes Experience supporting warehousing, inventory management, distribution, fulfilment or field service operations Technology leadership within ...

Employee Owned Trust and strives to continually provide industry-leading excellence for both employees and customers. The sound technical advice, speedy delivery and excellent customer service for which it is renowned, all contribute hugely to building its customers trust and loyalty. Job Role Working as part of the marketing … distributors, youll be responsible for the upkeep of several brands portfolios. Working closely with teams internally, you'll be helping to continually improve the customer experience, attract new customers, retain existing ones and support the companys position of 'experts in networks' within the industry. (Training and support will ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Take ownership of a portfolio of existing customer contracts ...

developing strategic relationships, and supporting the wider sales team with expert product knowledge. You’ll play a key role in positioning Ergotron solutions within customer environments and helping to unlock new revenue streams. This role will suit someone who enjoys building relationships, influencing opportunities, and taking a proactive approach … promotions, and key information to both customers and internal teams To set you up for success, we are looking for the following skills and experience: Experience in a sales, product, or account management environment Confident communicator, able to engage effectively with internal teams and external partners Proactive ...

existing partners, the primary focus is on building and developing your own pipeline, identifying new opportunities, and winning new business within our existing customer base. You’ll be responsible for driving revenue and profit growth through proactive engagement, outbound activity, and strong relationship building. This role will suit someone … support partners in expanding their UCC and AV offerings. To set you up for success, we are looking for the following skills and experience: Experience in a sales or account-based role, ideally within technology, IT distribution, or a related sector. Knowledge or interest in UCC/ ...

adoption and deliver measurable value for our customers and for Travelport. This is a hands-on role suited to someone who thrives in solving customer problems, delivering value and measuring the outcome. You will be collaborating closely with other product teams, engineering, support teams and commercial and translating requirements … into great customer experiences. Your role in action: Collaboratively shape and manage Travelport Smartpoint’s content search, booking, and servicing experiences, from discovery to customer release. Provide meaningful contribution to the product strategy and roadmap. Through a good understanding of travel agencies workflows and ecosystems, identify problems ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design … continued growth and success. The Role As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary ...

most complex organisations, this is worth reading. As an L2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. … travel stop being a feature and start being a cost. This role offers the technical challenge without that trade-off. You get autonomy, direct customer impact, and the stability of a growing product company. The skills you build here are rare. Deep knowledge of SAP transport management, ABAP debugging ...

skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service … work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support ...

accounting platforms, and the accounting orchestration layer behind them. Own product strategy and roadmap for a key area of the platform, shaping the customer experience across web and mobile. Partner with engineering to manage priorities, technical trade-offs, and delivery timelines. Use customer research, stakeholder feedback … data insights to identify opportunities and prioritise initiatives. Lead cross-functional teams to deliver roadmap objectives and measure success against key business and customer outcomes. Requirements 47 years product management experience in fintech, payments, or financial services. Experience with ERP integrations, accounting systems, or financial operations, with ...