1 to 25 of 45 Permanent Customer Experience Jobs in the Thames Valley

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive … and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand … account manager Day to Day Target first touch resolution for all queries Oversee all implementation orders are delivered in line with expectations, know the projects in flight Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA Maintain strong relationships within the customer Own all cases and responses, use other More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive … and seamless experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand … account manager Day to Day · Target first touch resolution for all queries · Oversee all implementation orders are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other More ❯

Customer Success Manager 57104 Department: Customer Experience Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £35,000 - £40,000/year Description About Kinetic Kinetic was founded in 1998 with one aim: to develop the most innovative software to help university accommodation and conferencing teams deliver the best student and customer experiences possible. Fast forward … and events management, and multifunctional management systems. Our big hairy audacious goal (BHAG) is to achieve £50m net revenue by 2032 and for every person in a university to experience a Kinetic product. We supply mission-critical software for over 350 customers worldwide, and we are trusted partners to over 80% of universities in the UK! Since 2015, Kinetic … part of the Volaris Group. Volaris help strengthen and grow vertical market software companies so, like Kinetic, they become leaders in their industry. What will I be doing? The Customer Experience Manager (CXM) looks after 40-50 EMEA Accounts with extreme ownership and accountability of the success and experience of each customer. A CXM's typical week More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on customer More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Senior Customer Success Manager (CSM), you will support a pool of SMB and Mid Market customer accounts and act as an ambassador of UKG's customer experience. You will … develop a deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and … with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Key Responsibilities Relationship Management: Support a pool of SMB and Mid Market customer accounts across the UKG product suite. Proactively engages with pool of customers, conducts detailed reviews of new features, and addresses more complex churn risks. Customer Advocacy and Sentiment More ❯

to pre-empt and defeat diseases. Join us in our commitment to uniting science, technology, and talent to get ahead of disease together. Key Responsibilities Responsible for defining overall Cx analytics strategy , roadmap, implementation and operations for Cx analytical capabilities and products within ViiV. Partnering closely with global brand teams, and ViiV digital/Cx organization and regional Cx and … D&A organization, to support aligned roadmaps to enable Omnichannel powerhouse ambitions across Cx. Collaborate with D&A colleagues in Performance Analytics, Data and AI for alignment of Cx strategy and vision with overall dashboard, data, AI product roadmaps and strategy. Develop close partnership with GSK Digital Fuel organization to understand GSK strategy and where GSK products can be leveraged … represent ViiV requirements into expanding GSK solutions in support of ViiV needs also. Product ownership for select Cx analytics products such as overall Cx measurement framework, CES, Data enabled segmentation, HCP insights (Content/Channel affinity). Responsible for developing and managing a 3rd party talent ecosystem to support product and project delivery and operations. Connect to external industry thought More ❯

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k–£40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid (2 days/week in-office) You'll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

of estate and letting agency clients. Our goal is to enable our clients to process property transactions with greater certainty and less risk by using our services. As a Customer Success Executive you will be the owner of an allocated group of clients. You will be their named point of contact to provide day-to-day assistance, keeping them … Be the direct point of contact to your allocated clients, process inbound calls and emails in a proficient manner with ensured comprehension. To play a key role in the customer onboarding process; delivering the necessary training, advice, and support to maximise the customer's usage and positive experience. Write and revise customer success plans to measure the … success of each individual customer on an ongoing basis. Identify cross-sell and up-sell opportunities of Landmark products/services, creating lead referrals for the Sales Team To keep regular contact with allocated clients – at least on a 6 monthly basis to ensure the experience of your clients is positive and their expectations are met/exceeded. More ❯

Opinion Leaders with a preference for STT products and services. Create and issue timely and compliant bids with adherence to applicable commercial policies. The ideal candidate will have demonstrable experience working with OEMs and Tier 1 defence contractors, and will represent the company at site visits, exhibitions, and trade events. Who you will interact with - Responsible to: Head of … organisation, who the key decision makers are and manage the STT relationship with clients key people. Develop, document, and manage the shared strategy process that captures both the agreed customer and STT agenda. Deliver the successful implementation of actions arising out of the shared strategy to customer satisfaction Work closely with STT Project Managers and Operations Dept on … project delivery status, implementing communication management (mode, frequency, and responsiveness) to ensure best-in-class customer experience. Escalate to Senior Management where there is a concern. Identify key strategically important customers, develop direct relationships with key influencers and decision makers in those key customers. Using the CRM and MRP systems, maintain accurate and up to date information on assigned More ❯

high-impact retail programs across multiple business units and store formats. Develop and manage integrated program plans, budgets, risks, and resource allocations. Align delivery outcomes with strategic retail goals, customer experience enhancements, and commercial targets. Oversee procurement, contract management, and support business development in new retail opportunities. Drive governance, reporting, and stakeholder engagement across all levels of the … Agile, Waterfall, Hybrid). Monitor financial performance to ensure programs deliver expected margin and value. Collaborate with finance, legal, and commercial teams to ensure compliance and profitability. Required Skills & Experience Minimum 10 years of demonstrated success in delivering and transforming retail programs across complex, multi-site operations. Proven experience in retail program delivery and transformation in complex, multi … site environments. Strong commercial acumen with expertise in budgeting, contract negotiation, and financial tracking. Exceptional stakeholder management and communication skills, with experience influencing senior leadership. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Experience managing cross-functional teams, third-party vendors, and retail technology partners. Familiarity with Agile, PRINCE2, PMP, or similar certifications (preferred). More ❯

will work alongside the Product Management and Marketing teams, in helping to promote these strategic services within the sales organisation and to the wider market. This candidate will have experience of working in a fast moving market, forging effective relationships with key channel partners, internal sales and marketing teams and be highly effective in positioning the value of these … services to the market. The candidate will have experience of managing a team of highly qualified sales professionals, and direct experience of managing managers, which will be critical in the new team structure. Key Responsibilities To help drive the development of the go-to-market strategy for each pillar, in tandem with the product organisation and sales leadership … years of Business Development experience in solution selling, the majority of which MUST be within the core service pillars of Cybersecurity, Comms and Connectivity, Mobile, Contact Centre & CX & Microsoft Modern Workplace. Knowledge from across multiple pillars would be advantageous. Product Experience: Strong understanding of cloud-based services, excellent communication and negotiation skills, and the ability to build and More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Project Manager, you will oversee the day-to-day management of key customer … aligned project execution. What Youll Bring: Project Management Expertise : Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget. Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential). Leadership : Skilled in mentoring and coaching junior team members also managing office-based and remote … teams. Budget Management: Proven ability to manage budgets and control costs across projects. Tech-Savvy: Proficient with project management tools and MS Office. Customer-Focused: Strong record of delivering client-focused solutions and building relationships. Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential). Travel Willingness: Holds a full UK license and willing More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

role. Because you can see how we can be better. Innovate, your way. As a Web Optimisation Specialist at Primark, you’ll play a key role in maximising the customer experience and commercial performance of our digital channels. You will support the creation and delivery of our optimisation strategy, running A/B tests and personalised experiences to … ensure our website continues to meet customer needs while driving business growth. This is a fantastic opportunity to join our growing Digital Experimentation team at an exciting time. You’ll collaborate closely with colleagues in Analytics, UX, Product, and Trading, embedding optimisation into product ways of working and helping us build a culture of experimentation. Your insights and recommendations … new developments are results-driven. Implement A/B and personalisation experiences across Primark.com and other digital channels. Use data insights, heuristic reviews and UX analytics tools to identify customer pain points. Create and coordinate test hypotheses, discovery workshops, and measurement plans in collaboration with analytics teams. Present findings and actionable recommendations to enhance the customer journey and More ❯

a key role in shaping our services with a focus on our residential customers. You'll help design and refine digital solutions that are intuitive, thoughtful, and aligned with customer needs. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to travel to office site occasionally On a day-to-day basis … you will be: Responsible for upholding excellent customer experience for all the products and journeys within your team Driving collaboration across teams Researching and understanding customer needs through explorative research, usability testing and data analysis Working closely with Product Owners and Tech teams to ship high quality work Contributing to our design systems and continuous improvement of … ways of working within the team Champion and maintain standards of design in the wider business function Knowledge, Skills & Experience We need you to have experience working across all parts of the design process - although it's fine if you are stronger in some areas than others. This includes: UX Research UX Design UI Design Design thinking Working More ❯

a key role in shaping our services with a focus on our residential customers. You'll help design and refine digital solutions that are intuitive, thoughtful, and aligned with customer needs. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to travel to office site occasionally On a day-to-day basis … you will be: Responsible for upholding excellent customer experience for all the products and journeys within your team Driving collaboration across teams Researching and understanding customer needs through explorative research, usability testing and data analysis Working closely with Product Owners and Tech teams to ship high quality work Contributing to our design systems and continuous improvement of … ways of working within the team Champion and maintain standards of design in the wider business function Knowledge, Skills & Experience We need you to have experience working across all parts of the design process - although it's fine if you are stronger in some areas than others. This includes: UX Research UX Design UI Design Design thinking Working More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading … FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry. Job Duties Halliburton-Landmark is … Solution Owner as part of the Subsurface software development technical business line. We are looking for an individual that possesses skills across the petrophysics and geomechanics subject areas. Industry experience applying petrophysical and geomechanical workflows and technologies to real world examples is required. The role is based out of the Halliburton-Landmark offices in Abingdon near Oxford, UK, with … travel potentially accounting for up to 10% of their time. Responsible for the product meeting customer needs, quality and usability expectations, while ensuring positive customer experience. Member of the scrum team responsible for defining stories, acceptance criteria, and prioritizing the team backlog to define features that meet the customer expectations, adhering to Agile methodology and best practices. More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

queries and to provide major incident management. The role will involve: Being an ambassador for LVS at every contact with external customers and internal teams alike – focussing on the customer experience; delivering world class service at all times. Troubleshooting complex IT problems and resolving issues within the boundaries of the role’s remit. Documenting common problems and liaising … training through all tiers. About you You will be a strong communicator with excellent problem-solving skills and high attention to detail. You will also have/be: Previous experience in a technical service desk role, varying hardware and software platforms. Staff supervisory experience would be an advantage, although not essential. The ability to understand user requirements and More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

Internal Account Manager UK Sales Make every customer interaction count ??? Their client is a leading unified communications company who help their partners deliver brilliant converged communications and collaboration solutions across Europe, making it easy for customers to connect and get work done. If you enjoy building relationships, finding opportunities, and seeing orders through from quote to delivered, youll feel … CRM, and keep customers coming back. Own the details: process orders accurately and on time, support invoicing, and help resolve any hiccups fast. Team up with colleagues in Sales, Customer Success and Operations to keep the customer experience seamless. Track their pipeline and follow up on key quotes, adding services where they bring extra value. Youll thrive … comfortable with outbound calling and managing your time well. Are organised, detail-driven, and happy working across a few systems (CRM/order processing). Bring a problem-solving, customer-first mindset, and youre a true team player. Nice to have (not a deal-breaker): experience in IT/AV/UC distribution, sales forecasting, and sales methodologies. More ❯

a Lead Android Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯