1 to 25 of 131 Permanent Customer Service Jobs in the Thames Valley

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients. Client Details B2B Customer Service & Operations Executive - Chinese … reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team. Description B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Manage B2B customer orders from receipt to delivery Liaise with logistics partners to ensure timely shipments Resolve customer queries and … complaints professionally Maintain accurate records of orders and returns Support the sales team with operational tasks Monitor stock levels and coordinate replenishment Prepare reports on service performance and KPIs Assist with process improvements and system updates Profile B2B Customer Service & Operations Executive - Chinese Speaking, Reading: Previous experience in B2B customer service or operations Strong communication More ❯

The Customer Service Advisor position in the business services industry involves providing exceptional support to customers, ensuring their queries and concerns are effectively addressed. This permanent role is based in West Oxford and requires a proactive and service-oriented approach to meet customer needs. Client Details Our client is an upscaling organisation within the business services … dedicated to delivering reliable and professional services to its clients. They focus on fostering a supportive work environment and providing excellent opportunities for growth. Description Key responsibilities of the Customer Service Advisor include: Respond to customer queries via email, phone, and other communication channels in a timely manner. Maintain accurate records of customer interactions and transactions. … Resolve customer complaints and provide appropriate solutions to ensure satisfaction. Assist customers with product or service information and guidance. Collaborate with internal teams to address and resolve customer issues effectively. Identify and escalate priority issues to the relevant departments when necessary. Contribute to improving customer service processes and practices. Provide updates and follow-ups to More ❯

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

Customer Service Advisor £22,000 - £24,000 | Reading, Hybrid | Permanent An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award-winning organisation within the property and technology sector. You’ll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement.This is a hybrid role based … in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity. Key Responsibilities: Provide first-line customer support and advice via phone and ticketing system Log and manage all relevant details to ensure smooth and effective resolution Deliver exceptional service and maintain customer satisfaction levels above … ongoing coaching Collaborate closely with colleagues to share knowledge and resolve complex queries You’ll also bring: A good standard of education (A-Level or equivalent preferred) Previous frontline customer service experience Proficiency with PCs, MS Office, and web-based systems Knowledge of Zendesk or Salesforce (advantageous but not essential) Strong organisational and time management skills Ability to More ❯

As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Viator, a Tripadvisor company, is the leading … been easier. With industry leading flexibility and last minute availability, it's never too late to make any day extraordinary. Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End to end reporting: Own the design, build, automation, and maintenance of … large datasets, working closely with cross functional teams to refine KPIs and surface opportunities for operational excellence. Change & test partner: Play a key role in planning, testing, and evaluating service improvements - supporting A/B testing and adopting statistical approaches to measure real world impact. Stakeholder collaboration: Translate complex analysis into clear business value, acting as the primary expert More ❯

We are seeking a full-time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile and self-motivated allocating resources according to priority. Experience works with Microsoft Business … Responsibilities: Sales and purchase order processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an ongoing RMA database Act as More ❯

We are seeking a full-time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be versatile and self-motivated allocating resources according to priority. Experience works with Microsoft Business … Responsibilities: Sales and purchase order processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an ongoing RMA database Act as More ❯

and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

enthusiastic and self-motivated and experienced 3rd line technical support to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … well as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the schools function by providing robust technical solutions. Help with the support/mentoring of … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

supply chain issues. Your common-sense approach coupled with a natural ability to resolve any issues successfully and with the best intentions are a must. You will provide excellent customer service to support Franchisees, internal teams, and customers. This role would suit someone who has previous experience within a customer service focused role that has a More ❯

supply chain issues. Your common-sense approach coupled with a natural ability to resolve any issues successfully and with the best intentions are a must. You will provide excellent customer service to support Franchisees, internal teams, and customers. This role would suit someone who has previous experience within a customer service focused role that has a More ❯

We are seeking a proactive Contact Centre Manager to lead and optimise the performance of a customer-focused team within the technology and telecoms industry. This role is based in Reading and requires strong organisational and leadership skills to ensure exceptional service delivery. Client Details This is an exciting opportunity to join a medium-sized organisation within the … technology and telecoms sector. The company is focused on delivering innovative solutions and maintaining high standards in customer service. Description Manage day-to-day operations of the contact centre to ensure smooth workflows. Lead, coach, and develop a team to achieve key performance indicators. Implement strategies to enhance customer satisfaction and service quality. Monitor and analyse performance … metrics to identify areas for improvement. Collaborate with other departments to address customer needs effectively. Handle escalated customer issues and provide resolutions promptly. Maintain up-to-date knowledge of industry trends and best practices. Ensure compliance with company policies and regulatory requirements. Profile A successful Contact Centre Manager should have: Proven leadership experience in a contact centre or More ❯

Contract: 12-month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key … to ensuring smooth, efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs … conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management More ❯

Service Desk Engineer Lead Role Overview: Our client is seeking a proactive, customer-focused and dedicated Shift Leader Service Desk Support Engineer to oversee the daily operations of their Service Desk providing 24/7/365 support for end users. The successful candidate will be responsible for managing a team of service desk technicians … positive attitude are essential for success in this role. This is hybrid based. Key Accountabilities/Responsibilities: Team Leadership & Supervision: Lead and coordinate the activities of a team of service desk technicians, ensuring that all incidents and service requests are logged, prioritised, and resolved in a timely manner. Provide mentorship, guidance, and on-the-job training to junior … technicians. Serve as the point of escalation for more complex or high-priority incidents Ensure team members follow procedures, managing their tickets effectively, and adhering to established service level agreements (SLAs). Service Desk Operations: Serve as the primary point of contact for all IT-related inquiries and incidents from end users via phone, email, or ticketing system. More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

marketplace, data infrastructure installers, and industrial end users. Hours are 40 per week, 8.00am to 5.00pm Monday to Friday with an hour for lunch. Key Responsibilities: Focused on building customer relationships and business levels and working within a defined target list of new and existing customers and proactively calling new and dormant customers. Selling existing products to customers that … are already purchasing from an alternative source. Forecasting, sales planning and ultimately winning new business. Building product and brand awareness with customers. Some external customer meetings may be necessary but not common. Key Skills & Experience Required: Significant telephone sales experience, ideally in the data networking and/or electrical wholesale markets but not essential. Full product and market training … will be provided, but it would be advantageous to have experience of the UK Electrical Wholesale market and the market dynamics that operate within. Experience of managing your own customer base with the potential to develop into more wider functions within the business management team. Experienced in using CRM systems. Excellent verbal and written communication skills. A positive, hardworking More ❯

Team Leader - EPOS System Support Location: High Wycombe (Office-Based)£40,000 + Bonus + Full Benefits BelowThis is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer … support or solutions team. About the Role We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.You will … training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives. Key Responsibilities * Lead, support, and develop a Customer Solutions team (3 direct reports) * Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently * Manage the full customer implementation pipeline from initial enquiry to More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A More ❯

Evertz is a world leading company in the design of innovative and pioneering broadcast video & audio equipment. We currently have a vacancy for a Field Service Engineer to be based at our UK facility, in Winnersh Triangle, Wokingham, RG41 5TP. This is a customer focused role providing a wide range of technical support for our broadcast clients based … the broadcast or professional AV environments at a technical level. Job Responsibilities: Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess the customer's product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause Recommend solutions utilizing various levels of technical language appropriate to … the customer in a timely, clear and professional manner Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer "feature requests" to product managers Support the development of product communications by generating or authoring customer guides More ❯

database admin, server and client O/S, basic network troubleshooting and IIS. Performance • Providing telephone and email support to external customers and colleagues providing an excellent level of service • Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce) • Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a … as required • To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base • Documenting software features and business processes for use as knowledge base articles or customer fact sheets • Treating all customers and colleagues with respect … successful track record in application support • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP • A strong knowledge of Microsoft environments and have proficient problem-solving skills • Good customer service skills and confidence on the phone • Enthusiasm for technical challenges • A strong desire to learn and explore new areas of technology • Patient mind for troubleshooting under pressure More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯