1 to 25 of 113 Permanent Customer Service Jobs in the Thames Valley

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

Senior Customer Operations Analyst (Viator) Oxford, United Kingdom Senior Customer Operations Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore - everything from simple tours to extreme adventures - making memories that last a lifetime … has never been easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary. About the Role As a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support … data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance More ❯

work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors. Your new role My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling … engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience. Accurately process customer orders and maintain records using internal systems. Take payments over the phone securely and in line with company procedures. Schedule service and installation appointments for engineers Respond … to customer enquiries via phone and email, providing timely and helpful support. Liaise with internal departments to ensure seamless service delivery. Maintain detailed documentation and ensure data accuracy across all customer interactions. Build strong relationships with customers, ensuring satisfaction and repeat business. Support the wider customer service team with administrative tasks and ad hoc duties More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic Champion opportunities to consistently improve the brand experience Drive customer retention, reduce churn, and increase customer satisfaction Understand each customer persona and their specific needs Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly Establish communication mediums lines between customers and More ❯

This is a hybrid role and you can be located anywhere in the UK. You will have experince working within the IT MSP and/or Telecoms sector. The customer experience manager is responsible for the customer experience within their dedicated accounts. You are responsible for overseeing and improving the customer journey, ensuring a positive and seamless … experience at every touchpoint, from initial interactions to post-purchase support, ultimately driving customer satisfaction and loyalty. This covers all interactions across the customer not just customer service touch points. Key Responsibilities Strategic · Champion opportunities to consistently improve the brand experience · Drive customer retention, reduce churn, and increase customer satisfaction · Understand each customer persona and their specific needs · Gather real time feedback from customers and ensure this feedback is incorporated into the account management process for an improved customer experience · Ensure CSAT levels within customer base are above 4 and action responses positive and negative. Manage Trustpilot and google responses and manage accordingly · Establish communication mediums lines between customers and More ❯

Field Service Engineer Home based - Oxford and surrounding region £40k + car + exceptional benefits + call out allowance of up to £7500 + expenses Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Oxfordshire region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name blue More ❯

and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯

Field Service Engineer Reading/Basingstoke/Andover area £40k basic + car/allowance + call out rota up to £7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Reading region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name More ❯

Field Service Engineer Reading/Basingstoke/Andover area 40k basic + car/allowance + call out rota up to 7500 + exceptional benefits Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. As a result … of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range of automated laboratory … equipment associated with Clinical and Industrial markets in the Reading region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through to household name More ❯

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a … leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from their technology. This role is the perfection option for someone with an Accountancy qualification that doesn't want to go down the 'standard … you want to do. You’ll will receive training and on-boarding to make you an expert in the role and software to allow you to deliver the best customer experience. Responsibilities - Graduate Accountant - Customer Support Answer customer support telephone calls and emails, providing exceptional customer care Build your knowledge of accountancy, tax and accounts by More ❯

Service Coordinator Milton Keynes Up to £30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and America, but operates in … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH261751 To apply for this role or for to be considered for further roles, please click 'Apply Now' or contact More ❯

Service Coordinator Milton Keynes Temp to Perm Contract Up to 30,000 per annum + Hybrid Working + Training + 33 Days Holiday + Pension Excellent opportunity for an individual with scheduling and customer call management experience to join a stable business offering training and development, alongside long-term stability. This company has offices in Europe, Asia, and … ll be provided with full training on products and systems, and be provided on-going training and development going forward. The ideal candidate will be a strong communicator, good customer service skills as well as previous experience scheduling/routing engineers/technicians. Candidates must be commutable to Milton Keynes. The Role: Working within the team of Helpdesk … week: week 1 (08:00-16:00) and week 2 (9:00-17:00) Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Good Customer Service skills, time management IT Literate Reference Number: BBBH(phone number removed) To apply for this role or for to be considered for further roles, please click "Apply More ❯

Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You’ll collaborate with the sales team to ensure seamless service and drive business growth. This is a 16 month maternity cover contract. Key Responsibilities: Supervise the day-to-day activities of the Customer Support team Ensure accurate processing of orders, quotes, and invoices Resolve customer queries efficiently and professionally Support ERP system development and maintain data accuracy Collaborate with business development managers to drive sales and customer satisfaction Ensure KPIs and business growth targets are met Required Skills & Experience: 2+ years in customer service Experience with ERP and … systems (e.g., Priority, HubSpot) Strong communication, organizational, and problem-solving skills Ability to work independently and with cross-functional teams High attention to detail and professionalism Desirable: City & Guilds Customer Service Level 1 (or higher) GCSEs in English, Maths, and Science Benefits: Company pension Free on-site parking Sick pay More ❯

CUSTOMER SERVICES MANAGER Permanent - £60,000p/a - £70,000p/a + benefits Based in Milton Keynes (5 days a week) -Flexibility offered This is a truly fantastic and unique opportunity to join a commercially focused Not For Profit organisation who are looking for a 'hands on' person with exceptional organisation and communication skills to join them as … functions, procedures, policies from scratch and be adaptable to an ever changing landscape in the next 2 years. The role is an exciting project to build and run a customer support function for consumers, retailers, and producers and other stakeholders. Starting in a hands-on, start-up environment, you’ll be responsible for setting up all helpdesk operations – from … designing workflows and choosing tools to building a team The right person will have proven experience in setting up or leading a helpdesk or customer service function. preferably in a start-up, transformation, or project-based context Design and implement the helpdesk structure, workflows, KPIs, and reporting. Select and deploy appropriate customer service and ticketing software. More ❯

our established security team as a Multi-Site Officer covering a number of assignments within Oxfordshire and surrounding areas. You will be required to provide a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times. The successful candidate must have a valid SIA Licence as a minimum. You will … legal requirements Contributing to team effort by accomplishing related results as needed Acting as a first line support to customers and visitors to site, providing a professional and friendly service Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action Maintaining professional conduct at all times Requirements Full 5-year … employment or education checkable history Valid frontline SIA licence DS or SG Valid UK Driving Licence with access to a vehicle Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on...Evaluating the problem resolution process for the product, the way in which the teams deal with requests and provide responses … to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management).Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement.Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running … customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written; 2 days per week in Milton Keynes and up to £50k plus package. More ❯

We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/… Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline … security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and … service request fulfilment when required. The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage … solutions. Create and maintain scripts (e.g., PowerShell) to automate operational tasks. Contribute to design and implementation of new cloud and hybrid solutions. Service Desk Element: Tier 13 Service Desk Duties Act as an escalation point for complex incidents and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account More ❯

cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only resolve high-level, complex technical issues but also contribute to front-line customer service, incident triage, and … service request fulfilment when required. The hours of work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage … solutions. Create and maintain scripts (e.g., PowerShell) to automate operational tasks. Contribute to design and implementation of new cloud and hybrid solutions. Service Desk Element: Tier 13 Service Desk Duties Act as an escalation point for complex incidents and service requests. Provide support across Service Desk functions, including: Tier 1 Initial triage, logging, password resets, account More ❯

We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission. In this role, you will be the bridge between post-sale and retention, ensuring a … line support on the client portal. Manage and execute client project schedules. Facilitate communication between clients and internal teams. Ensure accuracy in contractual documentation and CRM systems. Deliver outstanding customer service across all channels. Ideally you will have: 2 years customer service experience Professional proficiency in German both written and verbal Project management experience in client More ❯

to satellite offices in Hook, Nottingham, Bedford and Welwyn. Resolve incidents with printers, copiers, scanners and mobile devices including iOS and Android phones. Maintain a first-class level of customer service ensuring that all customers are treated efficiently. Ensuring Helpdesk tickets are accurately logged and users are updated on the status of their helpdesk requests. Ensure the Helpdesk … all times. Educated to GCSE level including English and Maths or equivalent Ability to prioritize, multi-task and adapt to changes quickly Confident personality with awareness of providing good customer service Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications Excellent communication skills and telephone manner, being … leave plus bank holidays, rising by one each completed year (capped at 30) Flex buy/sell holiday scheme Life assurance Free private medical and dental after two years' service Retail/services discounts scheme Employee Assist Programme Season ticket loan Head office location has multiple perks including on site gym, free breakfasts, free onsite parking and onsite cafe More ❯

is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire. Key Responsibilities: Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations. Resolve technical problems affecting school … Experience with cloud technologies such as Office 365 and Azure. Proven ability to lead installations of servers and networks. Excellent troubleshooting and decision-making skills during IT emergencies. Outstanding customer service and communication abilities (both verbal and written). Flexible, adaptable, and able to work independently while managing your own time effectively. Please apply for immediate consideration, interviews More ❯

is motivated and passionate about technology. This role is ideal for someone with a natural flair for IT, a strong willingness to learn, and a dedication to delivering exceptional customer service while supporting schools across Buckinghamshire and Berkshire. Key Responsibilities: Handle 2nd some 3rd line issues, respond to ICT emergencies, and manage escalations. Resolve technical problems affecting school … Experience with cloud technologies such as Office 365 and Azure. Proven ability to lead installations of servers and networks. Excellent troubleshooting and decision-making skills during IT emergencies. Outstanding customer service and communication abilities (both verbal and written). Flexible, adaptable, and able to work independently while managing your own time effectively. Please apply for immediate consideration, interviews More ❯