slough, south east england, United Kingdom Hybrid / WFH Options
Randstad Enterprise
Siemens UK – a global infrastructure group. This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring faultmanagement, and providing first-line support … as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios. Responsibilities: Monitor and log incidents through the faultmanagement system … critical metrics Register faults and assist callers with routing their issues appropriately Support continuous improvement by providing system/process feedback Adhere to Quality Management, Health and Safety, and Security protocols Key Skills/Experience Required: Essential: Experience in a 1st Line Support or Service Management Centre environment More ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical … Collaborate with the technical support team to drive continuous improvement in service delivery quality. Provide professional insights into AC/DC charging technologies , including fault diagnosis and issue analysis. Lead maintenance process optimization, incident response mechanisms, and standardization of service workflows. Act as a coordination and technical interface in … major service issues, ensuring efficient problem resolution for customers. Service Operations Support Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams More ❯
operations teams to understand existing OSS processes and identify gaps or optimization opportunities. • Translate business requirements into functional specifications for OSS solutions (inventory, provisioning, faultmanagement, performance monitoring, etc.). • Support the design and implementation of service fulfillment and assurance processes across hybrid networks (e.g., 5G, FTTH, DSL … with business goals. • Facilitate workshops and meetings to gather input and validate requirements with diverse stakeholders. • Assist in vendor evaluations, UAT, training, and change management activities during OSS deployment or transformation projects. • Ensure documentation complies with industry standards such as TM Forum (eTOM, SID, TAM). Requirements Required Qualifications … Netcracker, Amdocs, Ericsson, Nokia, Huawei). • Strong analytical, problem-solving, and communication skills. • Proficient in tools like JIRA, Confluence, Visio, BPMN tools, and requirement management systems. Preferred Qualifications: • Knowledge of TM Forum frameworks (eTOM, SID, Open APIs). • Experience with OSS transformation programs (e.g., consolidation, cloud migration, automation). More ❯
understanding of network technologies: IP/MPLS, 5G/4G RAN, GPON, DOCSIS, VoIP, IMS and expertise in OSS domains: service assurance (NMS, performance, faultmanagement), fulfillment (activation, provisioning), and inventory management. Familiarity with SDN/NFV, cloud-native architectures (Kubernetes, microservices), and DevOps practices. Knowledge of TM More ❯
design and integration of core network components, including IMS, HLR, HSS, VAS, OCS, and BSS, ensuring compatibility and scalability within the MVNO architecture. Vendor Management: Collaborate with OEMs and third-party vendors to manage procurement, integration, and support of core network elements. Operational Excellence: Implement best practices for network … operations, focusing on system uptime, performance optimization, and faultmanagement Stakeholder Engagement: Act as the primary liaison between technical teams, business units, and external partners to ensure clear communication and project alignment. Risk & Issue Management: Identify potential risks and issues, developing mitigation strategies to ensure project timelines … in their deployment and management. MVNO Operations: Experience in managing MVNO core network operations, including integration with host MNOs and service delivery platforms. Project Management: Proven track record in leading complex technical projects, utilizing methodologies such as Agile, Scrum, or Waterfall. Technical Proficiency: Strong understanding of network protocols (e.g. More ❯
