1 of 1 Permanent Graduate Technical Support Jobs in the Thames Valley

individual to join our team and help us push boundaries. About the Role We are seeking a curious, proactive, and technically minded individual to join our team as a Graduate Technical Support Specialist. In this versatile role, youll play a key part in ensuring customer success - from providing technical support, to testing product releases and … contributing to our AI-powered support initiatives. Youll also gain valuable exposure to the entire product development lifecycle and will be supported in working toward Salesforce certifications to enhance your skills and career progression. Key Responsibilities Customer Support Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of … queries. Build positive relationships with customers by understanding their needs and delivering an excellent support experience. Contribute to in-house engineered AI-powered solutions that help optimise the resolution of customer queries. Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models. Stay More ❯