2 of 2 Permanent IP Engineer Jobs in the Thames Valley

coordination, management, and execution of proactive and reactive maintenance activities that require advanced support beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management … and high-level network troubleshooting to resolve service faults efficiently. Key Responsibilities •Perform 2nd Level Operations and Maintenance (O&M) on customer IP network elements, including routers, switches, and firewalls. •Meet or exceed network availability targets and ensure service continuity. •Conduct root cause analysis (RCA) for network system faults. … practical knowledge. •Excellent communication skills, with the ability to handle customer inquiries and ensure resolution. •Proven experience in 2nd level support activities and troubleshooting IP network issues and tickets (Routers, switches, and Firewall etc.). •Proficiency in Multi-Vendor Routing and Switching products, including Juniper (MX, EX and PTX More ❯

network devices in China Telecom Moscow POPs, the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports. Maintain and update Operation Plan and other operational … issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Coordinate with counterpart in HQ and design, implement and support differentiated Internet products Follow up customer service escalation with … and credit claiming, Processing supplier evaluation. Maintaining supplier information in system Some business travels are required. Requirements: 3-5 years network maintenance experience on IP network and equipment maintenance experience CCNP qualified or equivalent, CCIE would be an added advantage Familiar with Cisco equipment and other related products Familiar More ❯