IT Support Analyst – 1st Line | HybridLocation: Oxfordshire (3 days on-site)Permanent | Full-time£30,000 - £35,000 BenefitsA fantastic opportunity has arisen for an experienced 1st Line IT Support Analyst to join a rapidly growing, forward-thinking energy company. This is a hybrid role, offering the perfect blend of office collaboration and remote flexibility.The Role … As the first point of contact for internal IT support, you'll be providing high-quality technical assistance to end users, managing service requests and incidents, and playing a vital part in maintaining IT governance and device lifecycle management.Key responsibilities include: Delivering first-line IT support to internal users across multiple sites. Handling onboarding and offboarding processes. … Managing the IT asset register and hardware lifecycle. Supporting Microsoft 365, Active Directory and general software/hardware troubleshooting. Ensuring effective ticket resolution through the service management tool. Identifying recurring issues and escalating as appropriate. Maintaining documentation and knowledge base articles. Essential Qualifications & Experience: 2+ years in a similar IT support or service desk role. GCSEs in Maths More ❯
Newbury, Berkshire, United Kingdom Hybrid / WFH Options
Newbury Building Society
Are you naturally curious and enjoy the challenge of problem solving? If you are a strong communicator this could be the ideal opportunity for you to join our busy IT team and work together to provide a first class, professional experience where external and internal customers are at the heart of all you do. Within the IT Security … Infrastructure Analyst role you will: Provide support for our on-premises and external technical infrastructure as we continue our transformation to cloud hosted services. Identify problems and develop plans to protect us from threats such as unauthorised access, data theft or file damage. Provide expert second and third-line support for our on-premise and external technical infrastructure, including … network, hosting architecture and cloud services. This is a fantastic opportunity to add value and to develop your IT career - we'll provide you with a comprehensive training programme to enable you to get up to speed with our systems and processes. Essential skills and experience: Excellent written and verbal communication skills with the ability to present complex information More ❯
Oxford, Oxfordshire, South East, United Kingdom Hybrid / WFH Options
IO Associates
Deskside IT Support Analyst - Oxford | Up to £37K + Progression | Hybrid Are you ready to take the next step in your IT support career with a top-tier professional services firm? I'm hiring on behalf of one of my favourite long-term clients - a UK Top 100 professional services organisation known for its outstanding culture and … genuine career progression opportunities. Every candidate I've placed here has thrived, and now they're looking for a Deskside IT Support Analyst to join their Oxford-based team. What You'll Be Doing: Deliver deskside and remote support to 600+ users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues (Windows More ❯
IT Support Engineer - Windows/Saas/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build up their software … such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-35K + benefits. Apply now for immediate consideration and interview this week! IT Support Analyst - Windows/Saas/Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we More ❯
IT Infrastructure Analyst - Newbury - £38,000 to £43,000 - office based Our Berkshire/Newbury based client is a forward-thinking organization dedicated to delivering reliable, secure, and scalable technology solutions. As they continue to grow they are looking to add an experienced IT Infrastructure Analyst to support and optimize their core technology systems. As an … IT Infrastructure Analyst you will be responsible for monitoring, maintaining, and improving the performance, security and stability of group IT systems and networks. You'll work closely with internal stakeholders and technical teams to ensure their infrastructure meets the needs of the business. Role remit Monitor and maintain physical and virtual server environments as the Azure cloud … or multi-cloud environments Cyber security best practice Our client offers an excellent package and commitment to training and development. If you are interested in building and maintaining robust IT systems that support business growth please contact IT Infrastructure Analyst - Newbury - £38,000 to £43,000 - office based More ❯
Slough, Berkshire, England, United Kingdom Hybrid / WFH Options
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
This is an exciting opportunity to join an expanding financial services organisation, as an IT Business Analyst. This role would suit an IT Business Analyst, with experience of utilising business analysis methodologies, tools, and techniques, along with working knowledge of the software development lifecycle (SDLC). Based in Slough with opportunities for hybrid working. IT Business … Analyst responsibilities Requirements Gathering and Analysis: Collaborate with stakeholders to elicit and document business requirements for functional enhancements to critical applications. Documentation and Specification: Create clear and concise functional specifications, user stories, use cases, and process flows based on gathered requirements. Stakeholder Collaboration: Work closely with stakeholders, including business users, testing teams, and project managers, to ensure effective communication … test results, and ensure that the implemented solution meets the defined requirements. Continuous Improvement: Monitor and evaluate system performance and user feedback, identifying areas for improvement. Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes. Skills/Experience Proven industry experience working as an IT Business Analyst Experience of More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Rutherford Briant
Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk? Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global … the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues both inbound and outbound. Document & log issues using internal ticketing system. Trouble shoot … and resolve issues within service levels, and escalate when needed Create knowledge base articles for the wider team. Requirements: As an IT Service Desk Analyst, you will need... At least 2 years’ experience within IT Support both in person and over the phone Experience troubleshooting within a Windows based environment High level of customer service and strong More ❯
Ref: 114 Job Title: IT Business Analyst Location: Slough Salary: £40,000 + £2600 car allowance + Bupa (family cover) Our client, a blue-chip, well-respected company is looking for an IT Business Analyst, with ITIL knowledge, if successful you will play a crucial role in delivering functional enhancements to critical applications. Under the guidance … of the IT Business Solutions Manager you will work closely with stakeholders across business functions, and subject matter experts to gather requirements, analyse business processes, and translate them into actionable deliverables. The BA will also support the IT Business Solutions Manager to define and deliver IT and business processes across the organisation aligned as necessary to project … requirements. We will run through the full JD when we respond to the adverts. You will have proven industry experience working as an IT Business Analyst, a solid track record of utilising business analysis methodologies, tools, and techniques, working knowledge of the software development lifecycle (SDLC) and Agile methodologies, strong analytical skills with the ability to gather and More ❯
per annum Benefits & Progression Contact: Georgia Thompson Contact email: Deskside IT Support Analyst - Oxford Up to £34K + Progression Hybrid Are you ready to take the next step in your IT support career with a top-tier professional services firm? I'm hiring on behalf of one of my favourite long-term clients - a UK Top … professional services organisation known for its outstanding culture and genuine career progression opportunities. Every candidate I've placed here has thrived, and now they're looking for a Deskside IT Support Analyst to join their Oxford-based team. What You'll Be Doing: Deliver deskside and remote support to 600+ users, ensuring timely resolution of incidents and service More ❯
Slough, Berkshire, England, United Kingdom Hybrid / WFH Options
Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
A fast paced, financial services organisation, based in Slough is looking for a Graduate Business Analyst (BA) to join their IT Change Team. The role will support the IT Lead Business Analysts to define and deliver IT and business process changes across the organisation. This role will suit a graduate with a Computer Science degree, looking More ❯
Hungerford, West Berkshire, Berkshire, United Kingdom
Doves Farm Foods
JOB DESCRIPTION We are seeking a proactive and adaptable Business Systems & Applications Analyst to join our team and support a range of IT and business improvement projects across the organisation. This is a hands-on role that will involve system enhancement, process automation, integration of key business tools, and user support and training. The ideal candidate will be … enjoys variety in their work, takes ownership of projects, and wants to make a meaningful impact in a growing business. REPORTING TO: Finance Manager GENERAL DUTIES & RESPONSIBILITIES: Provide broad IT support and coordination across systems, processes, and projects to enhance operational efficiency, user experience, and cross-functional integration. Maintain existing machinery IT systems and implement new systems, liaising … with external providers to improve operational efficiency when required. Provide IT support for production systems, including label printers, machinery software, and other system-related technology. Provide general system support across the organisation, troubleshooting and resolving hardware and software issues as they arise. Create and maintain a comprehensive asset register for all IT hardware, ensuring accurate records and facilitating More ❯