14 of 14 Permanent Incident Management Jobs in the Thames Valley

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

a hybrid working arrangement with one day per week in our Milton Keynes office. Key Responsibilities: Define, create, and maintain operational resilience framework and group-wide documentation (e.g. Crisis Management Plan, operational resilience strategy etc). Lead the communication, training, and embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build … take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major incident management through triaging, prioritising, and the end-to-end management of incidents. Develop and report on performance metrics to measure resilience maturity, effectiveness and improvement activities. Drive … continuous improvement to process, tools and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders. Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and business continuity requirements. Maintain awareness of emerging threats and More ❯

and Marketing. The QFS Senior Technical Analyst plays a critical role in driving the successful implementation and design of S4 Hana and critical Edge systems to support Outbound Traceability & Incident Management needs. This role involves collaborating with various stakeholders to ensure the alignment of Q&FS capability design with organisational goals, translating business needs into technical solutions, and … experience (config, delivery, post-go-live) across QM and Logistics. Multiple fill lifecycle SAP implementation (preferably including S/4 Hana and GBT). Deep functional knowledge of Quality Management & Logistics processes Ability to assess the impact of changes on stakeholders and develop strategies to mitigate resistance Excellent communication and interpersonal skills, with the ability to influence and engage … be your key responsibilities? With a deep understanding of SAP S4/Hana and the broader product suite (e.g. GBT), lead the design (with third party partners) of the Incident Management and Traceability core requirements and functionality in S4 Hana whilst adopting the Clean Core principle. Undertake Impact Analysis and define possible options in solving technical and functional More ❯

We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

leads and maintains the departments software development programme and is responsible for providing policies and procedures pertaining to safe scientific computing practices within MPCE. The group leads the quality management system implementation programme and provides support and training to MPCE. The group provides quality management policies and procedures to comply with the relevant statutory and certification requirements, managing … Bioinformatics (Genomics & Health Informatics). The group has responsibility for managing the Trust's radiation assurance programme, which includes Trust-wide departmental radiation compliance audits, research assurance and radiation incident management. JOB SUMMARY: The post holder will be responsible for assisting with technical business support duties within Medical Physics & Clinical Engineering and Radiotherapy Physics. The role will involve implementing … operational procedures and will require a high degree of organisational skills and a working knowledge of business management systems within a scientific environment, providing support for quality, radiation assurance, governance and incident management within MPCE. The post holder will support the radiation assurance programme for MPCE. DUTIES & RESPONSIBILITIES: 1. Responsibilities1.1 To take day-to-day responsibility for More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With … This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution … of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice More ❯

that enable consistent environment provisioning, application deployment, and system observability. Ensure that automated solutions improve speed, reliability, and operational visibility across the full software delivery lifecycle. Take ownership of incident management, leading the coordination of response activities to restore service quickly. Facilitate post-incident reviews to identify root causes, document learnings, and drive corrective actions that prevent … in collaboration with stakeholders. Define service level objectives (SLOs) and ensure that monitoring frameworks provide actionable insights to maintain platform availability and performance. Champion secure and risk-aware change management practices, ensuring that changes are reviewed, tested, and implemented in line with governance requirements. Guide teams in following established change control procedures while enabling efficient and reliable delivery. Collaborate … Ensure documentation is accessible, accurate, and kept up-to-date to support transparency and knowledge sharing. Establish meaningful operational and delivery metrics such as deployment frequency, system reliability, and incident response times. Provide regular reporting to stakeholders to inform decision-making and continuous improvement priorities. Provide technical mentorship and support to DevOps Engineers, helping them develop their technical and More ❯

suite of services. Salesforce is a vital element within the business, a highly bespoke instance utilised to run the entire operation covering all aspects of business generation, client communication, management information reporting and the general day to day processes across all aspects of the Christie Network. This role is crucial for the success of the IT team. Clear communication … with IT colleagues and other business teams is essential. You will be responsible for managing and promptly resolving incidents. If an incident cannot be resolved, it must be escalated to the appropriate team. Alongside incident management additional responsibilities are to: Maintain stock levels of IT equipment and notify relevant team members when hardware purchases are needed. Using More ❯

Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery is required for a well-established organisation based in Wokingham, Berkshire. If youve worked as an IT Support Manger/Infrastructure Manager/IT Manager/ICT Service … office in Wokingham JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery. Working as a Technology Operations Manager you will be … role, responsible for ensuring the seamless delivery, reliability, and evolution of technology services across the Teams within the service area including IT Service Desk, Tech Support, Infrastructure (through matrix management) and performance standards of IT service delivery. As a Technology Operations Manager you will be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling More ❯

individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing … and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code technologies (AWS/Azure). Strong experience with containerising applications and maintaining containerised infrastructure (ECS, Docker Swarm … Familiarity with CI/CD systems like Jenkins, GitLabCI, CircleCI etc. Experienced with version control systems like Perforce and git. A knowledge of creating and maintaining logging, monitoring and incident response technologies. Experience with Pulumi and Microsoft PlayFab is desirable. We offer an extensive benefits package to our team including: 22 days holidays + Christmas closure (typically 4 days More ❯

the highest standards. Key Responsibilities Develop, implement, and maintain compliance with ISO , and PCI-DSS standards. Conduct risk assessments, security audits, and vulnerability testing across systems and processes. Lead incident response activities, ensuring rapid and effective mitigation. Collaborate with internal stakeholders and external auditors to achieve and maintain certifications. Deliver organisation-wide security and compliance awareness training. Monitor and … recommendations. Essential Skills & Qualifications ISO 27001 Lead Implementer or Lead Auditor certification (or equivalent). Demonstrable experience managing compliance for ISO , and PCI-DSS. Strong understanding of governance, risk management, and regulatory compliance. Proficiency with security monitoring tools and incident management processes. Excellent analytical, communication, and leadership skills. Desirable Knowledge of GDPR, NIST, or other security frameworks. More ❯

related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the … related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and … IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote More ❯

relevant stakeholders Assessing the impact of security events on the confidentiality, integrity, and availability of information Conducting specialised analysis of files and data to extract technical information that supports incident management and the creation of effective detection indicators Performing threat analysis through scenario evaluation and risk assessment Your skills and experiences: Influences business decisions and contributes significantly to More ❯