14 of 14 DemandTrendPermanent Journey Map Jobs in the Thames Valley

navigate complexity with confidence and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Pairing closely with designers, BAs, and PMs to shape roadmaps and iterate services based on evidence Helping teams test ideas More ❯

and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice Development & Innovation - Contribute More ❯

a full-time role. Accountabilities: Work across all stages of the design process—from discovery, research, and user testing to direct customer interactions—translating insights into user flows, journey maps, concepts, and prototypes. Collaborate closely with product managers, engineers, designers, and other stakeholders to align on goals and deliverables. Present design concepts to internal stakeholders, customers, and partners More ❯

criteria Act as a Product Owner in agile squads where appropriate, managing and prioritising the product backlog to ensure delivery aligns with strategic objectives Facilitate workshops, interviews, and journey mapping sessions to elicit requirements and identify business value Work with technical teams and solution architects to ensure feasibility and alignment with broader system architecture Support UAT, including test More ❯

Analytics – From campaign performance and attribution to media mix modelling and budget optimisation. Digital Analytics – GA4, BigQuery, CRO, site behaviour, experimentation, and more. Customer & Product Analytics – LTV, segmentation, journey mapping, product funnel analysis, etc. We work with FTSE100s, challenger brands, and everything in between — helping teams build scalable analytics functions that drive real business impact. What You Can More ❯

the integration of CRM with finance, events, and volunteer management systems Deliver training and user documentation to support organisation-wide adoption Support the development of engagement models and journey mapping using CRM data Provide actionable insights through custom reporting and dashboards Champion best practice and system optimisation in alignment with strategic goals Skills & Qualifications Essential Proven experience managing More ❯

experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration … environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes Strong stakeholder management, facilitation and communication skills Able to balance customer, colleague, business and technical delivery needs when More ❯

improvements to products, services, and digital experiences. Provide expert CX/UX insights and change recommendations, identifying trends, opportunities, and areas for improvement. Lead and support user research, journey mapping, and persona creation to inform design and improvement initiatives. Collaborate with stakeholders and SMEs to prioritise initiatives, clarify requirements, and test user-centred solutions. Facilitate workshops, visualise change … standards. Key skills/requirements: Certified and experienced in CX/UX, Interaction Design, and Business Analysis. Skilled in customer and user experience design, including UI, interaction, and journey design. Proficient in business process analysis, journey mapping, and persona development. Experienced in user research, usability testing, and applying CX/UX measurement techniques. Strong stakeholder management More ❯

experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration … environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes Strong stakeholder management, facilitation and communication skills Able to balance customer, colleague, business and technical delivery needs when More ❯

and customise ERP solutions that meet functional and non-functional requirements Analysing and assessing any Change Requests against documented business benefits throughout the life cycle of the project Journey Mapping: Develop customer and user journey maps to understand interactions and experiences. Identify pain points and opportunities for process improvements. Turn individual metrics, into KPIs, to be … accounts payable, accounts receivable, general ledger, inventory management) Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions. Process redesign experience Able to map business processes into process flow diagrams Able to manipulate data in Excel, using intermediate formulae skills Practical experience of PowerBI, SQL query building At least 3 years of experience More ❯

efforts under RevOps best practices Configure and manage SFMC journeys, automation, segmentation, and personalisation strategies Design and implement lead scoring models , segmentation logic, and persona-based targeting Conduct journey mapping and lead lifecycle analysis to improve conversion rates Develop and maintain dashboards and reporting for stakeholders and leadership Guide Agile ceremonies and facilitate stakeholder workshops to gather requirements … experience (3–5 years) as a Technical Product Owner or similar Salesforce Marketing Cloud Consultant and/or Administrator Certification 2+ years hands-on SFMC experience: automation, configuration, journey building, segmentation Experience working with large datasets , CDPs , and complex segmentation strategies Demonstrated ability to align Sales & Marketing to drive pipeline velocity and revenue Understanding of RevOps frameworks , lead More ❯

efforts under RevOps best practices Configure and manage SFMC journeys, automation, segmentation, and personalisation strategies Design and implement lead scoring models , segmentation logic, and persona-based targeting Conduct journey mapping and lead lifecycle analysis to improve conversion rates Develop and maintain dashboards and reporting for stakeholders and leadership Guide Agile ceremonies and facilitate stakeholder workshops to gather requirements … experience (3–5 years) as a Technical Product Owner or similar Salesforce Marketing Cloud Consultant and/or Administrator Certification 2+ years hands-on SFMC experience: automation, configuration, journey building, segmentation Experience working with large datasets , CDPs , and complex segmentation strategies Demonstrated ability to align Sales & Marketing to drive pipeline velocity and revenue Understanding of RevOps frameworks , lead More ❯

services) Developing the campaign content and audience engagement strategy, as well as GTM approach (working closely with all relevant commercial and CoE leaders) Leading development of the segment message map and buyer journey maps (including definition of scenarios) Orchestrating development and continuous data-informed optimization of integrated campaign journeys Measurably contributing to the achievement of the segment … growth plan by supporting buyers across each stage of their buying journey with highly relevant and useful content - accessible both through self-serve digital channels as well as the content used to support customer-to sales agent engagements Defining campaign success metrics and the review cadence with all contributing teams to ensure demand generation objectives realized and continuous … degree from accredited institution 10+ years of marketing communications experience Industry experience from Data Centers Skills: Team Leadership experience Knowledge of agile/scrum; integrated campaign development; storytelling; message map creation Customer/market focus, change leader, business acumen This is a remote role with a global exposure and can be performed anywhere in EMEA. More ❯