serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers. Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues … and implements solutions to complex problems What you bring to the team 4+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operationsmanagement, or senior engineer role with exposure to multiple technology areas Knowledge of data communication concepts and technologies, specifically email and networking knowledge of Linux, SMTP, and MySQL. … excellent communications skills, both written and oral A history of successfully leading and directing technical staff through crisis situations Adaptable and willing to learn new technologies Knowledge of project management and strong time management skills Ability to effectively work in a team environment as well as independently Why Proofpoint Protecting people is at the heart of our award More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
Damco Spain SL
Join Maersk's groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you're not just responding to security incidents-you're revolutionising how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't … before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what's possible … to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. Ability to manage conflicting priorities and multiple tasks More ❯
Overtime + Company Benefits + Company Bonus Reading Are you an AV Engineer or similar looking to join a well-established company, offering excellent progression routes into Project and OperationsManagement? Do you want the opportunity to join a company who will invest in your professional development with ongoing training while you work on exciting installation projects? On … you will visit sites nationwide, meeting with key clients as you install Audio, Visual and Lighting systems. You will deliver excellent customer service with the potential to progress into Management roles both on site and in the office. This role would suit an ambitious AV Engineer looking to join a company offering excellent progression opportunities while working on exciting More ❯