6 of 6 Permanent Performance Metrics Jobs in the Thames Valley

responsible for the full operational leadership of all CloudHQ data centers across the United Kingdom. This role ensures operational excellence, regulatory compliance, financial performance, and alignment with regional and global strategies. Reporting directly to the EMEA Regional Operations Director, this position requires strong leadership, strategic thinking, and the ability … data center operations across the UK, ensuring alignment with regional and global business strategies. Develop and execute country-level operational strategies, including cost optimization, performance improvement, and risk mitigation initiatives. Build, lead, and develop high-performing teams across operations, engineering (electrical & mechanical), facilities, security, and compliance functions. Provide leadership ...

Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line … regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. ...

documentation 3. Scheduling, Reporting & Risk Management Develop and maintain project schedules and milestones Monitor progress against baseline and manage changes Track KPIs, risks, and performance metrics Support risk assessments, mitigation planning, and reporting Contribute to governance reporting and stakeholder updates 4. Stakeholder Management Support client and internal stakeholder … them define and implement their projects in two fields: Digital Systems: Embedded and critical systems, IoT, information systems, and digital solutions for businesses. Operations Performance: Management of projects, quality, and industrial performance. We are present in seven countries (France, Spain, Belgium, the UK, Germany, the USA and Canada). ...

team across support, success, training Define team structure, staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards … that make performance visible at individual, team, and company level What You’ll Bring Proven leadership of the post-sale customer journey in a high-volume business Proven experience of transforming customer experience within a company Experience running multi-channel customer support and engagement with SLAs and performance ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

Clinical Platforms, ensuring delivery predictability, quality, and efficiency.Own PMO governance, portfolio prioritization, and execution discipline across platform initiatives.Establish consistent delivery standards, reporting cadence, and performance metrics.Proactively identify and mitigate risks, dependencies, and resource constraints.Ensure alignment between product roadmaps and delivery capacity.Drive continuous improvement in delivery speed, cost efficiency … demos, one-pagers).Ensure messaging is aligned to Fortrea strategy, brand, and value proposition.Vendor & Partner ManagementLead management of strategic vendors and technology partners, including performance, SLAs, and delivery outcomes.Drive vendor optimization, cost efficiency, and performance improvement initiatives.Provide executive-level recommendations on partner strategy and investment decisions.Financial, Operational & Talent ...