1 to 9 of 9 Permanent Problem Management Jobs in the Thames Valley

Senior IT Problem Manager £75k/+£6k Car Allowance + Bonus Milton Keynes (2 days pw in office) Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their … IT infrastructure. Position Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement … initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience more »

IT Change & Problem Manager Abingdon Rd, Culham, UK Full-time Salary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pension Site Location: UKAEA Culham, Oxfordshire Confirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you … This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need … for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe … role. A good understanding of integrated POS or retail payment solutions is essential, as is the ability to work under pressure and coordinate complex problem-solving efforts. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse more »

A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead. As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT … Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained. Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals. To be considered for the Problem manager position … you will need experience of : An IT service desk. 3rd Line support Problem/incident Management Managing a team of 5 or more people Desktop, Networking, Server experience. ITIL V4 or v3 Benefits include: Base up to £47k Bonus - paid Quarterly Flexible hours Remote working (2 days) And more »

Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks of running the service desk as directed by the Service Delivery Manager. What are we … Ability to prioritise user requests effectively and manage user expectations within a fast-paced environment. Passion for driving exceptional customer experience. Strong analytical and problem-solving skills. A passion for continuous learning and self-development. Must be able to quickly grasp technical concepts and apply them to complex problems. more »

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior more »

first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performance management of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary … and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation is required Education Service Delivery Manager – Qualifications & Knowledge: 2 years’ experience as a senior more »

it would be beneficial if you have knowledge of one of the following areas (but these are not essential), Proven experience of troubleshooting and problem management Networking & Concepts e., MPLS, VRFs, SDWAN, TLS, Dynamic routing, IPv6, PKI Software and Tools e., Securing Windows or Linux; Network Monitoring Solutions more »