1 to 25 of 31 Permanent Problem Management Jobs in the Thames Valley

Join our dynamic team as an SAP Service Manager, where you will contribute to the day-to-day management of Maersk's SAP environment consisting of systems, tools, and applications. Your primary focus will be on ensuring service stability and integrity while consistently meeting customer service levels. This is … an opportunity to make a significant impact within our organization by managing our SAP services efficiently and effectively. Key Responsibilities: Service Delivery Management: Manage the delivery of SAP systems, tools, or applications and ensure their stability, integrity, and business continuity. Incident & Problem Management: Ensure implementation and adherence … to a robust incident and problem management process across internal and external teams. Ensure identification, investigation, and resolution of incidents is driven across teams following standard procedures, in a timely manner, adhering to SLAs and KPIs. Drive ownership of problem management across internal engineering teams and More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity … You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the … coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support • O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: • Incident Management • Problem Management • Change Management • Engaging with contracted vendors for support-related assistance. • Windows Server Support • Active Directory Administration and Support • O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 More ❯

handle many of the 3rd line escalations as well as project-based responsibilities such as onboarding, migrations etc. Your role will consist of: Incident Management Problem Management Change Management Engaging with contracted vendors for support-related assistance. Windows Server Support Active Directory Administration and Support O365 More ❯

Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record in … implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or platform … e.g., Prometheus, Grafana, Azure Monitor) Exceptional communication and stakeholder engagement skills to partner with business, technical, and governance teams Experience managing platform SLAs, incident management, and continuous improvement cycles in high-availability environments Ability to balance strategic thinking with hands-on execution in a fast-paced, evolving landscape Professional More ❯

across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management … and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo More ❯

across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management … and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo More ❯

Ability to collaborate with global teams Flexibility to adapt to changing priorities and ambiguity Experience working with stakeholders at various levels Vendor and resource management skills Strong time management, multi-tasking, and prioritization skills Familiarity with DevOps and ITIL practices What would be your key responsibilities? Manage business … for proper prioritization Identify automation opportunities in business and internal processes Propose and develop improvements for Central Finance and PaPM applications as part of Problem Management Ensure third-party adherence to IT service management best practices Assist with change management activities, including releases and production slots More ❯

role. Initially the successful Application Service Owner will be involved in on-boarding of the application working with the third party, becoming responsible application management, support processes, incident and change ensuring the provision of an effective and reliable application. Key tasks of the Application Service Owner Ensure effective operation … of incident, request and problem management processes based on ITIL best practice Collaborate with internal IT functions and external vendors, in delivering application management Service performance reporting to understand the effectiveness and performance of the solutions verses agreed expected SLAs Maintain compliance, with the proactive management of any risks. Management and coordination of full change life cycle. Continuous improvement working with cross functional teams Maintain detailed high-quality document Essential experience of the Application Service Owner Relevant commercial service delivery/application management experience Relevant commercial business application ownership ITIL Foundation certified (Incident More ❯

will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will support the team with training, expertise, mentoring, and best … engagements and/or key technology areas Deliver excellent customer service using a customer first and continuous improvement mindset Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers Create and maintain More ❯

in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES: Client Relationship Management Serve as the primary point of contact for assigned clients regarding service delivery matters. Conduct regular service reviews, ensuring SLAs, KPIs, and satisfaction metrics … ticket resolution times, availability, etc.). Work with internal teams (e.g., NOC, Helpdesk, Projects) to ensure coordinated and high-quality service. Own incident and problem management processes for critical or recurring issues. Process & Continuous Improvement Identify service delivery gaps and lead initiatives to optimize operational processes. Ensure compliance … with ITIL practices and documentation standards. Contribute to change and release management planning in coordination with technical teams. Escalation & Risk Management Act as the escalation point for client issues and drive resolution in collaboration with internal stakeholders. Identify service delivery risks and proactively mitigate them. Reporting & Analysis Deliver More ❯

the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for root cause analysis and incident prevention Use Comparative Analytics from More ❯

IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more. The successful candidate will be the go-to technical point of contact on-site, supporting users … by the global service desk. Maintain, troubleshoot, and support technologies including: Microsoft Office 365 cloud applications and services Windows desktop and server environments Device management (Intune, SCCM, Autopilot) Application deployment Manufacturing shop-floor systems Audio-visual equipment and printing Assist in Incident, Problem Management, and Service Request … fulfilment in line with SLAs and KPIs. Support asset and license management as directed by IT Operations leadership. Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices. Contribute to the continuous improvement of IT services and user satisfaction scores. Provide operational documentation and support More ❯

IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more. The successful candidate will be the go-to technical point of contact on-site, supporting users … by the global service desk. Maintain, troubleshoot, and support technologies including: Microsoft Office 365 cloud applications and services Windows desktop and server environments Device management (Intune, SCCM, Autopilot) Application deployment Manufacturing shop-floor systems Audio-visual equipment and printing Assist in Incident, Problem Management, and Service Request … fulfilment in line with SLAs and KPIs. Support asset and license management as directed by IT Operations leadership. Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices. Contribute to the continuous improvement of IT services and user satisfaction scores. Provide operational documentation and support More ❯

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents … Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware More ❯

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … is still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents … Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware More ❯

resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. Maintaining More ❯

resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. Maintaining More ❯

We have an outstanding new opportunity for a Data Product Specialist to join the Data Management Delivery team at Virgin Media O2. The department provides the organization with its governance structure to deliver enterprise data capability across its platforms and business units. It manages hundreds of VMDATA engagements annually … high-performing teams and a culture of inclusion and innovation. We are committed to being accessible, inclusive, and equitable for all. Must-Haves Stakeholder management skills with effective communication abilities, both spoken and written. Experience in task management, understanding data, data flows, and componentization. Knowledge of data structures … relationships, and project governance tools like JIRA, Kanban, and dashboards. Problem management experience with pragmatic delivery understanding. Familiarity with project methodologies such as Waterfall, Agile, WAgile, and influencing stakeholders accordingly. Additional Skills Experience in structuring collaboration plans and roadmaps. Knowledge of GCP and related skills. Understanding of DFD More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're … you will:Be the friendly front-of-house for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests … Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're … you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests … Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in More ❯

resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. Maintaining More ❯