4 of 4 Permanent Problem Management Jobs in the Thames Valley

Prem Infrastructure Team, providing expert troubleshooting, solution implementation, and performance optimisation across server, storage, and virtualisation layers. Daily duties include performance monitoring, patch management, capacity planning, image deployment, system builds, BAU operational support, and proactive identification of risks and service improvements. Alongside BAU tasks, you will work extensively … cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

design and Zero Trust principles across infrastructure and services. Troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. Own problem management activities, including root cause analysis and implementation of long-term fixes. Develop and implement automation and scripting solutions (e.g. PowerShell) to reduce manual … analysts within the Cyber Platforms team. Engage with third-party suppliers and managed service providers where required. Day-to-Day Technical Responsibilities Identity & Access Management Engineer and support Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle. Support and enhance privileged access controls across PAM/PIM solutions. ...

desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level … agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience ...

design and Zero Trust principles across infrastructure and services. Troubleshoot and resolve complex platform and security incidents, ensuring timely restoration of service. Own problem management activities, including root cause analysis and implementation of long-term fixes. Develop and implement automation and scripting solutions (e.g. PowerShell) to reduce manual … analysts within the Cyber Platforms team. Engage with third-party suppliers and managed service providers where required. Day-to-Day Technical Responsibilities Identity & Access Management Engineer and support Microsoft Entra ID, including RBAC, Conditional Access, and identity lifecycle. Support and enhance privileged access controls across PAM/PIM solutions. ...