20 of 20 Permanent Root Cause Analysis Jobs in the Thames Valley

buy-in. Use psychological principles of design to create experiences that guide, motivate, and support customers in making confident decisions. Ensure that we design solutions based on problems using root cause analysis Use research approaches like competitor analysis to find opportunities for improved journeys. Apply behavioural insights such as cognitive load, choice architecture, nudging, and persuasive … services from concept to implementation with measurable impact Experience applying WCAG accessibility standards to real-world designs. Strong communication and presentation skills, with evidence of influencing stakeholders. Strong critical analysis skills, that can use all the factors of UX practice to evaluate and critique solutions against the problem or opportunity Knowledgeable in behavioural design principles, with experience applying psychological More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct root cause analysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯

Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through root cause analysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯

o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. More ❯

uptime, performance, and efficiency while continually improving automation, monitoring, and security. RESPONSIBILITIES Serve as the final escalation point for IT issues, resolving complex technical problems and preventing recurrence through root cause analysis and permanent fixes. Deliver reliable operational support for both third-party and internally managed infrastructure, ensuring compliance with security, governance, and audit requirements. Partner with More ❯

risk language Collaborate with external CREST-accredited assessors and deliver customer-facing vulnerability summaries Coordinate secure changes and maintenance windows with engineering teams Respond to security incidents and support root cause analysis and reporting Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into More ❯

with security standards and regulations (e.g., ISO 27001, SOC 2). Implement monitoring solutions to detect and respond to real-time security incidents. Troubleshoot infrastructure and security issues, performing root cause analysis in production. Mentor junior engineers in security best practices and DevOps approaches. Collaborate with technical leads to enhance internal workflows and security processes. Essential Knowledge More ❯

analysts using global data from the largest real-time fraud detection platform to optimise solutions for our enterprise customers. About the Role: You will use your experience with data analysis to investigate suspicious behavior. This will provide new insights to customers leading to immediate real-world impact in the form of lower customer friction, reduced fraud losses and as … your findings and making clear recommendations on how to mitigate risk Using your SQL and Python skills to increase our customers’ fraud capture. While reducing false positives, conducting offline analysis of customer data to expose patterns and statistically tune policies. Produce executive-level reports and own the end-to-end delivery of your recommendations by writing rules into the … and ability to craft a story through data. Delivering industry-leading presentations for external and executive audiences with non-technical background Scoping, planning, and delivering customer-focused projects including root cause analysis, reports, dashboards, rule mining and health checks. Demonstrate a professional and customer-centric persona when interacting directly with customers via phone, e-mail, and chat More ❯

and support product upgrade and engineering aspects for Authentication platform and associated components Provide technical leadership and mentoring to IAM engineers and developers. Support critical incident response, troubleshooting, and root cause analysis for IAM-related issues. Support audit and compliance activities with documentation and evidence of access controls. Stay updated on ForgeRock product roadmap and emerging IAM More ❯

minimise downtime.* Coordinate with vendors, subcontractors, and clients to ensure seamless service delivery.* Conduct site surveys, training sessions, load bank testing, and system acceptance.* Maintain accurate documentation and support root cause analysis for continuous improvement.* Promote safety, compliance, and operational excellence across all activities.What You'll Bring* Degree or diploma in Electrical Engineering (or equivalent).* 5+ More ❯

3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and … of IT experience, with extensive hands-on exposure to application support and related technologies. Strong background in 2nd and 3rd line support within complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , Azure Application Insights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work More ❯

ll be doing: Taking ownership of CrowdStrike EDR , including policy configuration and SIEM tuning. Working with network teams on segmentation, NAC, and firewall controls . Leading on incident response , root cause analysis, and runbook development. Managing and optimising a wide suite of tools: WAF, DDoS, VPN, perimeter firewalls, email/web security, MFA, SSO, PAM, MDM/ More ❯

findings, and providing recommendations for improvements. Verifying testing results of external testing providers Collaboration with businesses, product specialists, software engineering, local operations and certification Supporting continuous improvement process including root cause analysis, identification of corrective actions, validation and prevent recurrence Staying updated with the latest advancements in EV charging technology, testing methodologies, and safety standards What you More ❯

findings, and providing recommendations for improvements. Verifying testing results of external testing providers Collaboration with businesses, product specialists, software engineering, local operations and certification Supporting continuous improvement process including root cause analysis, identification of corrective actions, validation and prevent recurrence Staying updated with the latest advancements in EV charging technology, testing methodologies, and safety standards What you More ❯

within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct root cause analysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯

support for commodity trading and live position applications during trading hours Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations) Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution Collaborate with users, stakeholders, and vendors to communicate progress and More ❯

ability to work under pressure Clear and concise communication skills with voice and radio manner. Be an integral part of the engineering team, responding to material flow stoppages establishing root cause analysis to limit downtime, communicating findings to improve machine reliability and performance Willing to learn and adapt to role requirements Experience of working well in a More ❯

Analyses complex issues Makes realistic and effective plans Business Skills: Working knowledge of HSE requirements Financial awareness IT literacy Knowledge of business systems Functional Skills: Condition Based Monitoring (CBM) Root Cause Analysis (RCA) Reliability Centred Maintenance (RCM) Use of Computerised Maintenance Management System (CMMS) SAP PM Maintenance Module Language(s) : English Other: IPV4 networking Virtualisation Backup and More ❯

design and deliver robust cloud infrastructure solutions. · Administer and support Databricks environments, including access control, storage configuration, and networking. · Diagnose and resolve complex technical issues using observability tools and root-cause analysis. · Automate infrastructure provisioning and maintenance using Infrastructure as Code tools. · Support system installations, configuration changes, and user access management. · Enhance system monitoring and reporting in partnership More ❯