1 to 25 of 28 Permanent SLA Jobs in the Thames Valley

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

offices and customer sites. Maintain high levels of customer satisfaction by providing high-performance delivery and support in line with our internal and external SLA's High performance team: Ensure that you understand all of our products and projects at a functional technical level. Ensure that you keep abreast ...

operations. Provide guidance, training, and support to staff to make the most of IT systems. Produce weekly updates and monthly service reports, including SLA performance. Drive improvements, upgrades, and IT projects to enhance systems and services. Ideal Candidate: Experience in IT management or senior ICT roles, ideally within an education ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

understanding of authentication algorithms ( Milenage ), cryptographic algorithms (3DES, AES, RSA, ECC), and key ceremony processes. Experience with vendor and contract management, including negotiations and SLA enforcement . Hands-on knowledge of network monitoring and diagnostic tools ( Wireshark/PCAP, Netscout , Comprion , QXDM, AT commands ). Solid understanding of 2G/ ...

understanding of authentication algorithms ( Milenage ), cryptographic algorithms (3DES, AES, RSA, ECC), and key ceremony processes. Experience with vendor and contract management, including negotiations and SLA enforcement . Hands-on knowledge of network monitoring and diagnostic tools ( Wireshark/PCAP, Netscout , Comprion , QXDM, AT commands ). Solid understanding of 2G/ ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution … within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned ...

related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution … within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned ...

related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution … within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned ...

known fixes where appropriate Collaborate with internal and third-party support teams to resolve issues Follow documented security and operational procedures Contribute to meeting SLA and KPI targets Create and maintain clear operational documentation Identify service risks, issues, and opportunities to improve processes Support knowledge sharing across the team What ...

Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling Desirable: F5 GTM/LTM/ ...

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in Reading but also across the UK, to install and configure AV solutions. You'll work closely ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...

customer services including Project and Provide work on data platforms Achieve agreed performance levels in line with business targets, customer requirements and functional SLA's Escalate issues and potential delays through Line Management channels in accordance with standard procedures to ensure that SLA's are not breached Provide quality assurance ...

across operational, financial, and product adoption indicators, escalating and aligning teams as needed. Service Excellence & Operational Governance Oversees end-to-end service delivery including SLA compliance, implementation coordination, and ongoing operational performance. Validates contractual SLA performance and associated service credits, ensuring accuracy and alignment with customer expectations. Provides guidance ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...