2 of 2 Permanent Service Desk Administrator Jobs in the Thames Valley

Our client based in Twyford is looking for a Service desk administrator Mon - Fri on a 2 shift basis 08:00 -16:30 or 09:30 - 18:00 Hybrid - work from home Mon and Fri , In the office Tue - Thu £27,000 -£28,000per annum Main Responsibilities: Coordinating and managing engineer scheduling, ensuring optimal allocation of resources … in line with availability and customer requirements Overseeing and taking ownership of support tickets relating to field engineering, ensuring timely resolution and adherence to service standards Managing, coordinating, and monitoring part requests ensuring compliance with service level agreements (SLAs) Arranging collections from customer sites, coordinating with internal engineers or third party couriers as needed Maintaining proactive communication with … in an optional paid on-call rotation following a period of training, providing out of hours support as required Skills and Experience: Proven experience working in a fast-paced Service Desk or IT Support environment Strong communication skills, both verbal and written, with a keen eye for detail and accuracy Demonstrated ability to provide effective support via telephone More ❯

Our client is seeking an organised and proactive Service Desk Coordinator to join their growing team. This hybrid role offers the opportunity to play a vital part in ensuring high levels of service delivery across engineering operations. You’ll be responsible for coordinating engineer schedules, managing support tickets, and ensuring customer satisfaction by maintaining strong communication and … problem resolution. Key Responsibilities: · Coordinate and manage engineer scheduling to ensure efficient and timely service delivery · Manage support tickets relating to field engineering, ensuring swift and effective resolution · Monitor and coordinate part requests, ensuring compliance with SLAs · Arrange collections from customer sites, liaising with internal teams or third-party couriers · Provide regular updates to customers on ticket status and More ❯