17 of 17 Permanent Service Management Jobs in the Thames Valley

member of the Service Operations function, you will be part of the roll-out of service management in Gigaclear as part of a team responsible for managing the end-to-end lifecycle and performance of Gigaclear’s retail and wholesale services. You will be responsible … performance of retail and wholesale services, taking action and leading resolution across internal Gigaclear teams. You will also provide timely and effective communications and management of internal customers and stakeholders, and 3rd party wholesale support teams. You will also identify and implement improvements across the service lifecycle ...

across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: Service Desk Regional Technical Teams Project Delivery This is a key role shaping how we scale, transform and continuously improve … deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head of Service ...

services and project outcomes. Work in close partnership with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

Title: Onsite Engineer/IT Service System Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall … Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support ...

Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role … successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support ...

Support Applications Manager (Power Automate or PowerBI) required to work near to Thatcham. Please note: This is a sole management position, so we do not need someone that has managed people before, and this is heavily Admin based. This is a Monday to Friday Office based role … successful. My client will not sponsor you so, please only apply if you have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal ...

Operations Director - MSP - Oxfordshire/Hybrid We're working with a fast-growing Managed Service Provider and they're looking to appoint an Operations Director to play a key role in their next phase of growth. This is a high-impact leadership role where you'll have the opportunity … shape and modernise service delivery across the business, driving consistency, scalability and operational excellence across service desk, field teams and project delivery. You'll be joining a well-established organisation with strong market presence, but one that is actively evolving its operating model - making this an ideal opportunity ...

Service Delivery Manager at Davies Technology Solutions (DTS), you will play a crucial role in co-ordinating the delivery of change and small projects to the clients of the Onboarding and Support function. Your role will encompass the management of small releases from planning through to delivery, ensuring … Work, Test Completion Report, is created and maintained as part of agreed support and change releases. Assist with, and own as appropriate, client service reviews Provide support in regards to client driven audit and attestation processes Pick up and run with any other activities that enhance the service ...

join our Managed Services Support Team. This role is critical in supporting our clients by acting as the escalation point for incidents and service requests that our 1st Line team cannot resolve. Working in a fast-paced MSP environment, you will support a wide range of customer infrastructures … technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality, ensuring SLA compliance, and delivering an excellent customer experience. Responsibilities Take ownership of technical incidents and service requests through to resolution. Act as the escalation ...

Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team. Key Responsibilities Own and resolve application support tickets … with clear communication and accurate results. Manage incidents, requests, and problems against agreed service levels. Support project work, configuration, testing, and deployment through Azure DevOps. Oversee middleware and system integrations to ensure secure and reliable data flow. Troubleshoot APIs including payloads, authentication, and performance checks. Protect data integrity across ...

Service Desk- 1st line Incident Operator (4‐Month FTC) Location: Reading (5 days in office) Contract Type: Fixed Term Contract – 4 months Are you great with customers, confident on the phone, and skilled at solving technical problems? We’re looking for a Service Desk Incident Operator to join … single point of contact for Key Accounts, including handling escalations. Providing support and troubleshooting over the phone . Monitoring and responding to the Incident Management inbox . Escalating unresolved issues to second-line support teams . Logging and managing incident tickets within the service management system. Requesting ...

with onboarding new customers, monitoring daily EDI transactions, maintaining documentation, and supporting troubleshooting activities. Working alongside senior team members and various departments including Customer Service, IT, Finance, and Sales Operations, you will help ensure smooth onboarding processes and strong operational performance. Responsibilities include but are not limited to: Supporting … control and ensuring internal teams have access to current materials. Supporting the development of templates and standardised onboarding processes. Working cross-functionally with Customer Service, IT/Integration, Sales Operations and Finance teams. Communicating with external EDI providers and integration partners where required. Providing regular updates on onboarding progress ...

configuration of desktop computers, laptops, printers, and other IT equipment, ensuring they are functioning correctly and securely. Respond to IT support tickets and service requests in a timely and professional manner, escalating complex issues to senior IT staff as needed. Provide basic training and support to end-users … systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience ...

Pension This is an excellent opportunity for a focused, self-motivated sales professional with a passion for new business acquisition and a background in Service Management or IT Services to join a high-performing global team. This company is a growing, global leader specialising in business innovation ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively As a Commercial Analyst, you will help translate strategy into actionable insights that support pricing decisions and business growth. Working closely with ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively As a Commercial Analyst, you will help translate strategy into actionable insights that support pricing decisions and business growth. Working closely with ...