21 of 21 Permanent Service Manager Jobs in the Thames Valley

IT Service Manager - Permanent - London/Hybrid A fantastic opportunity has arisen for a IT Service Manager to join our London based law global firm on a permanent basis. Key Responsibilities Own the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and … lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and … the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT … services within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines … and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are … met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid) Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors. Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you … outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly. The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry. Key requirements Strong understanding of ITIL processes (ITIL certification highly desirable) Proven IT Service Delivery/ More ❯

Service Delivery Manager - £55,000 - £60,000 – Hybrid/SW London Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting … monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle difficulties, performance problems More ❯

Legal or professional services experience required** We’re working with a global law firm in London who are seeking a Service Manager to take ownership of IT service delivery for their business. This is a pivotal role responsible for ensuring the smooth and efficient running of IT services across the business, acting as the key point … of contact for service performance, vendor management, and continuous improvement. You’ll be the ServiceNow owner , responsible for maintaining and developing the platform to ensure it supports ITIL best practices and drives service efficiency. The role will also manage one fixed-term contract team member and oversee the firm’s managed service provider (MSP) relationships. … per annum (Flex on this) 3 days onsite in Liverpool Street Key Responsibilities Act as the Service Owner for IT Service Management, ensuring services are delivered in line with agreed SLAs and business expectations. Take ownership of ServiceNow , ensuring it is optimised, accurate, and embedded across IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering … exceptional guest experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across the organisation, youll make sure customer incidents and requests are resolved efficiently, new colleagues … are onboarded smoothly, and IT assets are tracked and managed effectively. Your focus will be on creating a high-performing, customer-focused service that reflects our values and delivers on our customer promise. Youll ensure that strategic projects and initiatives are effectively onboarded into IT operations and continually review the processes used to deliver services to ensure that they … are fit for purpose and are aligned with our strategic vision of service delivery, using customer insight and feedback to shape future services. Working closely with business stakeholders and IT teams, youll champion Continual Service Improvement (CSI), managing the incident and request process, and ensuring performance remains consistently high. Youll also play a key role in asset management More ❯

IT Service Delivery Manager | 2 Days in London (3 days WFH) You know what good service looks like. You’ve worked with vendors, wrangled SLAs, and kept delivery on track even when things got messy. Now you're ready for a role where your voice matters, your ideas land, and your leadership drives real change. We … re looking for an IT Service Delivery Manager to join a growing team that’s serious about service excellence, but not stuck in its ways. You’ll be the bridge between our business and our service providers, making sure what’s promised gets delivered, and what’s delivered keeps improving. What’s in it for … sourced environment Opportunities within to progress to Senior SDM. What we’re looking for: Someone to grow with the role. Expecting c. 5 years IT experience, with 2+ in Service Delivery. Comfortable managing vendors, contracts, and performance. Knows ITIL (v4 is a bonus), understands Agile, and isn’t afraid to challenge the status quo A calm communicator who can More ❯

Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership of the operational relationship between the client and Six Degrees, ensuring the delivered services … meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate … our Talent Acquisition team will reach out to schedule a call. If all goes well, you will be invited to participate in an interview with your prospective line manager and team members, where you will discuss your suitability for the position and learn more about Six Degrees. For certain critical roles, we may conduct a second and final More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. … Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project & Program Oversight Manage and deliver high-value infrastructure and EUC transformation More ❯

About the role An unique opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global investment firm’s Europe IT team. This newly created position will oversee IT Helpdesk operations across six European offices, supporting approximately 300 users. The role offers a unique chance to shape and lead a high-performing service desk function, ensuring the consistent delivery of a premium, white-glove end-user experience. You’ll lead by example - combining technical depth with a commitment to service excellence, professionalism and responsiveness. You will work closely with the European IT Director, senior stakeholders and business partners to ensure the IT strategy aligns with business objectives and continually looking to … improve the service offering across the organisation. As a hands-on leader, you’ll guide and mentor a team support professionals (1st and 2nd line), foster a proactive and solutions-focused culture and drive continuous improvement across systems, processes and service standards. Key responsibilities Operational Leadership: Manage day-to-day operations of the Europe IT Helpdesk, ensuring timely More ❯

10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments. · Proven experience leading discovery and transition phases for large-scale service transformations. · Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. · Demonstrated success defining SLAs, KPIs, and measurable performance frameworks. · Excellent stakeholder engagement and communication skills — able to balance … structure with flexibility in fast-paced environments. · Experience working with engineering and operations teams to design service models that scale. More ❯

help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support the operation … of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the operational More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and system … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

Cyber Security & Centralised Services Manager Location: London Bridge Company: Managed Service Provider (MSP) This role will be office-based for the first 3–6 months, with the option to move to a hybrid working arrangement thereafter. Our client is a well-established MSP based in London Bridge. They are a close-knit team of 30 IT professionals … , document solutions and mentor junior engineers in line with cybersecurity best practices and frameworks such as ISO27001, NIST, and Cyber Essentials Plus. Key Responsibilities – Cyber Security & Centralised Services Manager: Serve as the primary escalation point for complex IT and cybersecurity incidents, including malware infections, ransomware attacks, phishing attempts, and unauthorised access events. Monitor, analyse, and respond to … anticipate risks and protect client environments. Support clients in security reporting, compliance reviews, and continuous improvement initiatives, helping them meet regulatory and industry security standards. Cyber Security & Centralised Services Manager – Key Skills & Experience: Proven experience in a 3rd Line/Senior Engineer role within an MSP or security-focused IT environment, supporting multiple clients and environments. Strong knowledge More ❯

Sr Principal Professional Services Project Manager page is loaded Sr Principal Professional Services Project Managerlocations: Readingtime type: Full timeposted on: Posted Yesterdayjob requisition id: R7894The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status … find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role We are currently seeking a highly skilled and experienced Senior Project Manager … project reviews to ensure compliance with quality requirements and the delivery of high-quality outcomes. Drive continuous improvement initiatives within the project management function by consistently assessing and enhancing service processes. Proactively identify and eliminate bottlenecks or inefficiencies, while leveraging best practices and valuable lessons learned from previous projects to optimize overall project performance. Elevate customer satisfaction by understanding More ❯

transformation. Deliver excellence. At IRIS Software Group, were on a mission to simplify the lives of professionals in schools, payroll, HR and finance. Were now hiring a Professional Services Manager to lead our Education Project Management team through the successful delivery of multi-product, high-impact projects across the UK. As a key member of the Professional Services More ❯

Data Services Manager, Must live within 2 hours of London or Berkshire and be able to come in for ad-hoc meetings when required. Primarily home based though. Role 90% management and 10% technical and you will manage a team of 6. Salary £ 80000 - 85000 + good benefits. Financial service background mandatory. Expanding financial services client are … looking for a Data Services Manager to join their team. The role will suit a candidate who has been a manager for a couple of years and is looking to further develop their management career. Guiding a team of 6 you will be responsible for supporting the day to day operations of the data function, with More ❯

Manager | Reading or Leeds, UK (Hybrid) Join a fast-paced, collaborative team at the heart of digital transformation in the mid-market space. At Proactis , we empower service-led organization's to streamline spend, reduce risk, and drive efficiency through our Source-to-Pay platform. Now, we’re looking for a Resource Manager to help More ❯

Manager | Reading or Leeds, UK (Hybrid) Join a fast-paced, collaborative team at the heart of digital transformation in the mid-market space. At Proactis , we empower service-led organization's to streamline spend, reduce risk, and drive efficiency through our Source-to-Pay platform. Now, we’re looking for a Resource Manager to help More ❯