1 to 25 of 87 Permanent Support Analyst Jobs in the Thames Valley

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based … global law firm on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. … The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities More ❯

to work for their strong culture, teaming with authenticity, and rewarding career opportunities! We are now hiring for a Bilingual (English/Dutch) Product Support Analyst to support their SaaS Solutions Location : UK (Remote role) Salary : £34,100 Fixed + 8% Bonus paid Quarterly (Fully attainable) +Uncapped … CLEAR CAREER PROGRESSION PLAN in this role with plenty of opportunity across the org and Annual Salary Reviews. Excellent Onboarding programme!! About the Product Support Analyst (Bilingual Dutch) Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do … which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our More ❯

to work for their strong culture, teaming with authenticity, and rewarding career opportunities! We are now hiring for a Bilingual (English/Dutch) Product Support Analyst to support their SaaS Solutions Location : UK (Remote role) Salary : £34,100 Fixed + 8% Bonus paid Quarterly (Fully attainable) +Uncapped … CLEAR CAREER PROGRESSION PLAN in this role with plenty of opportunity across the org and Annual Salary Reviews. Excellent Onboarding programme!! About the Product Support Analyst (Bilingual Dutch) Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do … which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our More ❯

to work for their strong culture, teaming with authenticity, and rewarding career opportunities! We are now hiring for a Bilingual (English/Dutch) Product Support Analyst to support their SaaS Solutions Location : UK (Remote role) Salary : £34,100 Fixed + 8% Bonus paid Quarterly (Fully attainable) +Uncapped … CLEAR CAREER PROGRESSION PLAN in this role with plenty of opportunity across the org and Annual Salary Reviews. Excellent Onboarding programme!! About the Product Support Analyst (Bilingual Dutch) Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do … which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our More ❯

to work for their strong culture, teaming with authenticity, and rewarding career opportunities! We are now hiring for a Bilingual (English/Dutch) Product Support Analyst to support their SaaS Solutions Location : UK (Remote role) Salary : £34,100 Fixed + 8% Bonus paid Quarterly (Fully attainable) +Uncapped … CLEAR CAREER PROGRESSION PLAN in this role with plenty of opportunity across the org and Annual Salary Reviews. Excellent Onboarding programme!! About the Product Support Analyst (Bilingual Dutch) Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do … which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our More ❯

to work for their strong culture, teaming with authenticity, and rewarding career opportunities! We are now hiring for a Bilingual (English/Dutch) Product Support Analyst to support their SaaS Solutions Location : UK (Remote role) Salary : £34,100 Fixed + 8% Bonus paid Quarterly (Fully attainable) +Uncapped … CLEAR CAREER PROGRESSION PLAN in this role with plenty of opportunity across the org and Annual Salary Reviews. Excellent Onboarding programme!! About the Product Support Analyst (Bilingual Dutch) Reporting to a Manager of Product Support, our Product Support Analysts are the core of what we do … which is creating and delivering an incredible customer experience! As a Product Support Analyst, you are on the front lines as our customers' first point of contact, responsible for understanding and empathizing with the technical challenges they’re facing and how these challenges impact their business. Supporting our More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All … requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on More ❯

D365 F&O Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365FO, D365 F&O, Dynamics 365, Dynamics 365 finance & operations, supply chain, ERP, Finance – UK - Hybrid - £35k-45k Our end user client are looking for a D365 F … O Support Analyst to provide 1st and 2nd line support. Candidates need to have previous D365 F&O experience and knowledge of either Finance or SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets … including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary. Take ownership of customer problems and follow up the More ❯

Software Support Analyst | Oxford | £28,000pa plus benefits: A fantastic opportunity has arisen for a Software Support Analyst to join a leading software development firm who has been designing advanced software solutions for over 20 years. The coming years are going to be really exciting for … the business as they take their CRM platform from a Windows application to a fully web-based platform. The Software Support Analyst will be responsible for providing key software support to their clients, where you will be answering queries, resolving technical issues, and ensuring that their clients … Oxfordshire from locations like Thame, Chinnor, Waltington, Kidlington, Bicester and even Stokenchurch. About you: Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and a passion for problem-solving. Ability to work effectively as part of a team and support users in a More ❯

Software Support Analyst | Oxford | £28,000pa plus benefits: A fantastic opportunity has arisen for a Software Support Analyst to join a leading software development firm who has been designing advanced software solutions for over 20 years. The coming years are going to be really exciting for … the business as they take their CRM platform from a Windows application to a fully web-based platform. The Software Support Analyst will be responsible for providing key software support to their clients, where you will be answering queries, resolving technical issues, and ensuring that their clients … Oxfordshire from locations like Thame, Chinnor, Waltington, Kidlington, Bicester and even Stokenchurch. About you: Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and a passion for problem-solving. Ability to work effectively as part of a team and support users in a More ❯

Software Support Analyst | Oxford | £28,000pa plus benefits: A fantastic opportunity has arisen for a Software Support Analyst to join a leading software development firm who has been designing advanced software solutions for over 20 years. The coming years are going to be really exciting for … the business as they take their CRM platform from a Windows application to a fully web-based platform. The Software Support Analyst will be responsible for providing key software support to their clients, where you will be answering queries, resolving technical issues, and ensuring that their clients … Oxfordshire from locations like Thame, Chinnor, Waltington, Kidlington, Bicester and even Stokenchurch. About you: Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and a passion for problem-solving. Ability to work effectively as part of a team and support users in a More ❯

Technical Support Analyst - A fantastic opportunity has arisen for a Technical Support Analyst to join a fast-paced, collaborative team within a leading financial services environment. This role is ideal for someone who thrives on solving complex technical issues and is passionate about maintaining the integrity … of critical trading platforms. 🌐 Technical Support Analyst - What You’ll Be Doing: Deliver high-quality, customer-focused technical support, ensuring timely issue resolution and escalation where necessary. Troubleshoot technical problems, gather diagnostic data, and contribute to root cause analysis. Maintain and manage security reference data to ensure … platform accuracy and compliance. Produce detailed reports following production incidents to support operational continuity. Contribute to automation and scripting initiatives to enhance operational efficiency. 🧠 What You’ll Bring: A degree-level qualification or equivalent experience in a STEM related subject. Strong knowledge of Linux/Unix environments Scripting experience More ❯

Desktop Support Analyst/Application Support Analyst – Investment Management/Trading Our client is an Investment Management company based in central London and has a requirement for an IT Support Analyst. The IT Support team's primary responsibility is providing premium support for … up for all technology-related client issues and requests. The role would suit a Graduate who has several years commercial experience in an IT support/Desktop Support role. The client is open to candidates who have previous trading environment experience or those wishing to transition into this More ❯

MarketView Support Analyst - MMI, Market Data and ION gateway support experience Major investment bank requires a Senior Marketview Support Analyst to join their Fixed Income E-Trading IT area. The successful candidate will play a pivotal role towards L2 support, ongoing maintenance, and project … based ECN on-boarding of electronically traded credit and rates bonds. Responsibilities will include analysis, configuration, 1st and 2nd line support of MarketView in addition to new releases of the product. Candidates will have detailed MarketView, MMI, Market Data and ION gateways support and configuration experience, a solid … at all levels within highly demanding front office environments. Essential skills: ION Trading - Marketview Front Office Fixed Income MMI Unix SQL Gateway configuration MarketView Support Analyst - MMI, Market Data and ION gateway support experience More ❯

Exciting opportunity for an IT Support Analyst to join a growing business in Bicester, offering up to £38,000 (DOE) plus excellent benefits and development opportunities! The Role The IT Support Analyst will join a close-knit IT team, providing 1st-2nd line support to … users across the business. This will include: managing/troubleshooting tickets within a service desk tool, escalating where necessary providing desktop and local user support maintaining an excellent customer service approach for all support queries IT asset management, setting up laptops & Mobile devices process improvement, documentation support on various projects About you Applicants for the IT Support Analyst role will have: proven experience in a similar IT support role covering both 1st and 2nd line support working experience with Office 365, Azure, Active Directory, Entra ID, Intune, Endpoint Manager excellent customer service More ❯

Application Support Analyst | Derivatives Trading. Are you an Application Support Analyst with a passion for technology and a desire to work in a fast-paced trading environment? A dynamic derivatives trading firm is looking for an Application Support Analyst to join their growing team. … technology, gaining hands-on experience with cutting-edge systems and real-time trading platforms. 🛠️ What You’ll Be Doing: Provide first and second-line support for trading applications, ensuring smooth and uninterrupted trading operations. Troubleshoot technical issues across multiple platforms and maintain system performance. Collaborate with developers, traders, and … improve system efficiency. 🔍 What You’ll Bring: A degree in Computer Science , Engineering , or a related technical field 1-2 years of commercial application support experience. Proficiency in Linux , especially command-line tools. Solid understanding of SQL for data querying and analysis. Experience with scripting languages such as Python More ❯

Junior Application Support Analyst – trading systems Up to £35,000 p/a Quant Capital is urgently looking for a Graduate Application Support Analyst to join a high-profile client. Our client is Our client has recently been voted in to the Fintech 100. They provide … a market leading Execution Management System for buy and sell side clients as well as Algo Execution. As an Application Support Analyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award-winning … global support team to solve problems and respond to clients’ requirements. Responsibilities: Job Responsibilities: Respond promptly to client support requests and inquiries. Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required. Provide customer support for order entry, risk management, and More ❯

Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum A fantastic opportunity has arisen for an Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis. **Please note this role is onsite 5 days per … week** Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience. Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm. Coordinate and track all Change Forms … relating to new hires, departures, support and name changes. Provide a white glove service to the business and continually strive to improve the service being provided Develop other team members and their knowledge Lead on projects and take responsibility and ownership for various tasks assigned to them by other More ❯

1st Line Customer Support Analyst - BPSS, End User Support Up to £165 per day (Inside IR35 - Umbrella) Primarily Remote (Must be UK Based) 3-Month contract I am currently working with a leading UK consultancy who require an IT literate, 1st Line Customer Support Analyst … work on a 7am - 7pm shift pattern (Monday - Friday) for their end client. Key Requirements: Exceptional communication skills and excellent telephone manner Previous Customer Support/1st Line Support/End User Support experience IT Literate, ability to understand Telephony systems Ability to work 8 hours on … a shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree (or equivalent) What you need to More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills … with a focus on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of … contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product … support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide … 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage end-to-end incident resolution—from front-end issues to back-end system configuration and technical diagnostics. Log and escalate issues as necessary, ensuring regular review and resolution More ❯

Dynamics Support Analyst - London (Hybrid) - Dynamics CRM, F&SCM One of our clients in London is hiring for a Dynamics 365 Support Analyst for a growth position. Key Skills: User Support - 1st, 2nd and 3rd line support experience to resolve tickets within SLAs System More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯

IT professional ready to step up and make a real difference? If you enjoy solving technical challenges, collaborating with others, and delivering high-quality support, this 2nd Line Support role at Bluespires could be the perfect next step! At Bluespires, we pride ourselves on doing things differently. We … re committed to putting our clients, and our team, first. From managed IT support to cybersecurity and infrastructure projects, we work in partnership with our clients to deliver smart, bespoke IT solutions that truly make their businesses better. This is a full-time role offering a salary of up … qualifications and certifications of your choice, social activities company events, and much more! As we grow, we’re looking for a dedicated 2nd Line Support Analyst to join our team in Oxfordshire. You’ll play a crucial role in delivering first-class IT support, resolving technical issues More ❯