3 of 3 Permanent Support Manager Jobs in the Thames Valley

Customer Support Manager Department: Customer Support Employment Type: Permanent - Full Time Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: • Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. • Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. • Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. • Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. • Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Stonewater are seeking an IT Solution Support Manager someone to manage a team of analysts to deliver the customer promise by ensuring an excellent level of service is provided to our customers and that application service availability meets the organisations service level requirements. You will provide expert support, advice and guidance on business applications and systems and … ensure they are fit for purpose, stable, and ensure continuous improvement in performance and value for money within the Solution Support function, in line with the Stonewater IT strategy. Acting as a thought leader on our selected business solutions, researching and reviewing industry best practice and upcoming changes to technology, you will configure and manage software, technologies, and controls … and support internal teams and suppliers in the secure configuration of software and systems. This role will be at the forefront in ensuring the availability of the business applications whilst also supporting the changes necessary for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or More ❯