1 to 1 of 1 Permanent Technical Assistant Jobs in the Thames Valley

Up to £200 per month) We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Technical Support Representatives. We are looking for agents who possess a strong customer focus, willing to … break down trouble shooting steps simply and effectively. Key Responsibilities: Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and … you will be trained and proficient in using these resources to assist our customers efficiently. First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving more »