2 of 2 Permanent Technical Services Manager Jobs in the Thames Valley

Senior Manager, Technical Services Permanent Reading - Hybrid working MBNL deliver the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three. MBNL’s Technical Services team manages technical planning and virtual delivery activity across the shared network and … their areas of the business. What you’ll be doing: Leading cross-functional teams, suppliers, and shareholder stakeholders to deliver high-quality transmission services. Driving successful implementation of technical network changes to meet MBNL design and HSQA standards. Maintaining seamless network continuity while managing multiple moving parts in a dynamic environment. Managing and motivating external partners and contract More ❯

Our Customer Services team is evolving as we start to transform our processes and technology. We aim to deliver a zero-touch customer contact and operation, enabling Gigaclear to deliver a world class experience to our customers. Purpose of the job In this role, you will be focused on leading a Technical Support team, empowering and enabling … them to handle all types of technical customer queries throughout the lifecycle of our customers. Note: this is an office based role, our Head Office is in Abingdon, Oxon Key Accountability & Responsibilities Manage daily workload across the teams and shift rota to ensure effective cover during core UK hours Analyse and develop shift patterns ensuring we are staffed … premium service, managing all types of queries and effectively coordinate resolution actions across all required Gigaclear teams To support the Head of Customer Contact Centre to deliver the Customer Services strategy Manage and see through to closure all Customer Services related CEO escalations timely and effectively. Knowledge & Skills Essential: Proven experience in the delivery of outstanding customer experience More ❯