2 of 2 Permanent Technology Support Analyst Jobs in the Thames Valley

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based … global law firm on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. ...

client, a growing accountancy and professional services firm with offices across Central and Southern England is seeking a 1st Line Support Analyst, based in their offices just outside of Central Oxford. This is a hybrid working role with flexibility around working hours. This is a great opportunity … related queries . Your responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs ...