2 of 2 Permanent Microsoft 365 Jobs in Thatcham

Working in a fast-paced MSP environment, you will support a wide range of customer infrastructures and technologies, resolving complex issues across servers, networks, Microsoft 365, and endpoint environments. You will play a key role in maintaining high service quality, ensuring SLA compliance, and delivering an excellent … Manage Incidents, Problems, Changes, Requests and Events using Rocs Service Management platform. Respond to alerts from proactive monitoring systems. Perform troubleshooting across servers, networks, Microsoft 365 and endpoint environments. Maintain accurate and timely updates within all service tickets. Monitor and maintain customer systems to meet defined SLAs. ...

required Essential Skills & Experience 12 years experience working in IT, ideally within a Managed Services environment Experience supporting: Windows 7/10/11 Microsoft Active Directory Exchange/Office 365 Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote … Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching and maintenance tasks Hyper-V, SCVMM, SQL Server, clustering Networking or cloud certifications Key Attributes Customer-focused with ...