1st Line Support Engineer
- Hiring Organisation
- Roc Technologies
- Location
- Thatcham, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
within a Managed Services environment Experience supporting: Windows 7/10/11 Microsoft Active Directory Exchange/Office 365 Microsoft Desktop and Server Infrastructure Basic networking knowledge (Juniper, MIST, Aruba, Fortinet) Experience with remote support tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting … filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching and maintenance tasks Hyper-V, SCVMM, SQL Server, clustering Networking or cloud certifications Key Attributes Customer-focused with a commitment to service excellence Strong analytical and problem-solving skills Ability to work independently ...