2 of 2 Permanent Stakeholder Management Jobs in Thurrock

hybrid role and needs to be on-site as required (likely to be at least 2 days per week) Brief overview of the Contact Management Programme The current contact management model is dispersed, with activity spread across the directorates leading to multiple front doors. This model is inefficient … costly and provides an inconsistent experience for users. We need to change this and are looking to implement a new contact management operating model which will reduce the number of direct contacts into service areas, allowing them to be properly filtered and directed to a successful resolution. ...

role requires significant experience in business analysis, particularly within local government, to drive efficiency and improve customer service. The ideal candidate must possess strong stakeholder management skills and a proactive approach, with the ability to implement Voice Automation and CRM solutions effectively. The role is hybrid, necessitating some ...