Senior Business Systems Manager
- Hiring Organisation
- FLS Group
- Location
- Pontypool, Wales, United Kingdom
lead the strategy, optimisation, and continuous enhancement. This high-impact role will ensure clients experience seamless, intuitive, and value-driven interactions across portals, CRM, and integrated workflows - driving adoption, satisfaction, and revenue growth through superior digital logistics. Acting as the voice of the business and our clients within technology … external technology partners. Manage agile sprint planning, backlog grooming, and vendor delivery. Oversee system configurations, release cycles, and change communications to minimise client disruption. CRM System Leadership : Own configuration and optimisation (workflows, sequences, deal pipelines, service tickets, reporting views, custom objects). Define and manage CRM ↔ Freight Hub bidirectional sync ...