Senior Director - Operations and Reliability Engineering
Canary Wharf, Greater London, UK
Boston Consulting Group
a secure, scalable, and efficient technology environment. This role is accountable for embedding and assuring IT Service Management (ITSM) processes across all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: * Define and execute a modern Reliability Engineering strategy, integrating SRE, DevOps, and automation … SLOs, SLIs, and error budgets. * Oversee incident response, problem resolution, and root cause analysis with AI-driven remediation. * Ensure high availability, performance, and security compliance for all enterprise services. * Develop a follow-the-sun operational support model, ensuring 24x7 resilience and uptime across all of BCG. * Optimize incident, change … Management (SACM), ensuring accurate and real-time management of software and IT assets within the CMDB. * Drive continuous enhancements to the CMDB, improving visibility, compliance, and lifecycle management of IT assets. Security, Compliance & Risk Management: * Embed security and compliance into operational workflows with automated security controls. * Ensure More ❯
Employment Type: Full-time
Posted: