2 of 2 Permanent ServiceNow Jobs in Tower Hamlets

network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific network environments, including ...

across internal teams and suppliers, improving service reliability, risk management and decision-making capability. Main duties of the job Design, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques. Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best … Delivery Design and deliver a scalable CMDB aligned to business and technical requirements Define scope, depth and structure of configuration data and relationships Implement ServiceNow CMDB using discovery tools and service mapping Establish phased implementation and continuous improvement roadmap SACM Governance and Process Management Define, implement and maintain SACM policies ...