various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritise and deliver strategic … these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Senior Manager, you should have experience with Strategic thinker with the ability to convert complex problems into innovative solutions, particularly in systems design, for broader journey transformation. Great leadership and coaching skills, with experience leading in a … and delivering through others Great influencing and senior stakeholder management skills, with experience delivering in cross-functional, matrixed environments involving multiple stakeholders. Expertise in customer journey mapping and design thinking methodologies, collaborating closely with Journey Design Leads to produce high-quality journey artefacts. Skilled in developing future state strategies for multi-channel customer journeys. Good commercial acumen, understanding how More ❯
disruption and continuous improvement Resilience and relationship-building skills to drive change Your assessment will focus on critical skills for this role, including risk management, change leadership, business acumen, strategicthinking, digital technology expertise, and relevant technical competencies. This role will be based out of our Glasgow or Knutsford office. Purpose of the role To design, develop and … to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships More ❯
Code, IAM, IAM solutions Some other highly desirable skills include: A willingness to constructively disrupt and challenge the norm Experience relationship building skills, patience and resilience to change current thinking and working practices Ability to translate technical concepts and solutions to both non-technical and technical teams without losing the detail Experience with Ping solutions (PingGateway, PingAM, PingIDM, PingDS … You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategicthinking and digital and technology, as well as job-specific technical skills. This role will be based out of our Glasgow or Knutsford office. Purpose of the role To design, develop and improve More ❯
streamline code integration and deployment. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategicthinking and digital and technology, as well as job-specific technical skills. This role is based in Knutsford. Purpose of the role To build and maintain infrastructure platforms More ❯
