1 of 1 Permanent Customer Requirements Jobs in Tunbridge Wells

and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead, motivate, and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service … processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and workload volumes, prioritising tasks based on urgency and customer impact. Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of … in a fast-paced environment. Proficient in using service management software and Microsoft Office Suite. Required Previous experience in a Team Lead or supervisory role. Experience working within a customer-focused environment. Highly proficient in Microsoft Excel: skilled in advanced data analysis, manipulation, and visualization to generate focused, actionable reporting that supports operational decision-making. Knowledge of industry best More ❯