contact for all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing orders received from customers and account managers. Sense checking rders entered by the Sales team. General customer care & Customer engagement More ❯
Tunbridge Wells, Kent, South East, United Kingdom Hybrid / WFH Options
Gerrard White
hands-on engagement. If you thrive on helping others succeed and enjoy turning customers into long-term advocates, we want to hear from you! What You'll Do Lead onboarding and implementation for new SME customers, ensuring smooth deployment. Deliver engaging customer training sessions and create self-service learning resources. Manage a portfolio of SME accounts with a focus on More ❯
teams across the business to deliver an exceptional customer experience. Key Responsibilities Build strong relationships with key contacts and gain a deep understanding of their business needs. Coordinate customer onboarding and support the Implementation team in defining success criteria aligned to pain points identified in the sales process. Partner with the Sales team to support renewals. Collaborate with the Delivery More ❯
