1 of 1 Permanent Delivery Manager Jobs in Twickenham

A market leading Defence client of ours based in Twickenham is currently in the market for a Customer Service Manager. As a Customer Service Manager, you are the first point of contact for all their customers regarding service agreements and SLA's. Your role is all about providing exceptional support to a number of their UK based customers. You … technologies across multiple domains and technologies to do this. Your main day-to-day responsibilities would include: Manage day to day service operation and ensure service, customer expectations and delivery are achieved and exceeded. Own and fully understand the Service definitions and SLA definitions. Ensure that we are delivering to contractual requirements. Be first escalation point of contact for … satisfaction and improvement. In conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated, and relevant reporting delivered. Experience required for this role: Strong Service Delivery or Service Desk support management background within a Defence environment Commercial/technical know-how in the service sector Experience of working within an ITIL Service Organisation ITIL Foundation More ❯