2 of 2 Permanent Customer Insight Jobs in Tyne and Wear

we have the roles to make that happen. We're looking for a driven and enthusiastic team-player who is ready to make a difference. Within this role, the customer is at the heart of everything you do. You will have the opportunity to improve customer journeys across our fraud service and streamline our operational processes. Our focus … be doing Create and maintain bespoke workflow and colleague support tools, to improve processes and simplify colleague journeys Design and communicate reporting tools to lead the delivery of good customer outcomes across the fraud service. Create and present insights to relay timely and intuitive information to key stakeholders to facilitate decision making. Identify pain points in fraud journeys and … processes to prioritise change and transformation. Track and analyse the impact of changes, focusing on improving customer satisfaction and increasing operational efficiency, Use data analytics tools to analyse large datasets and translate this into actionable insights, working closely with Fraud Operations to integrate these into the overall strategy. Use complaint data and NPS scores to identify recurring patterns and More ❯

join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Commercial department is at the forefront of designing innovative products, driven by deep customer insight and market intelligence. We’re seeking a unique talent - a Commercial Data Analyst - who can bridge the gap between advanced data science and strategic business decisions. This … team, ensuring your insights are impactful and directly shape Atom’s financial trajectory. What you’ll be doing: Strategic Insights: Lead the identification and quantification of key drivers behind customer deposit behaviour and performance through advanced statistical analysis. Forecasting & Optimisation: Develop sophisticated and robust forecasting models for deposit balances, providing crucial inputs for Commercial, Treasury, and FP&A, and … for data manipulation and in-depth analysis. Proficiency in data manipulation and analysis, with a strong commitment to data accuracy and attention to detail. A keen ability to understand customer deposit behaviour and market dynamics, translating complex data into actionable business recommendations. Ability to convey complex technical concepts and data insights clearly and effectively to non-technical audiences, influencing More ❯