IT Service Analyst
- Hiring Organisation
- Reed Technology
- Location
- Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
/monthly), highlighting trends, risks, and breaches Ensure compliance with contractual SLAs and KPIs Identify and mitigate SLA breach risks , driving corrective actions Maintain data quality within ITSM tools (ticket categorisation, prioritisation, SLA tracking) Analyse performance to improve MTTR, first-time fix, and overall service quality Produce governance reporting … service reviews and forums Act as the central authority for service performance data Support stakeholder meetings with clear, data-driven insights Experience Required Experience managing SLA/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability ...